Tiger Pool and Patio Reviews: Buyer’s Guide for Homeowners

Tiger Pool & Patio is a Kansas City-area inground pool and patio contractor based in Excelsior Springs, Missouri, holding a BBB A+ accreditation since 2018 and a BuildZoom score of 99. Verified reviews across HomeAdvisor, BBB, and permit-linked sources show a contractor with real project history and documented workmanship, but with a mixed track record on communication and follow-through that any serious buyer should weigh before signing a contract.

Who this guide is for and what it covers

If you're a homeowner in the Kansas City metro researching pool and patio contractors and you've come across Tiger Pool & Patio as a candidate, this guide gives you a straight read on what verified customers have said, what the public record shows, and what questions you should be asking before you hand over a deposit. It covers Tiger's service scope, geographic footprint, aggregated review themes from Pool And Patio Reviews, representative praise and complaints from verified submissions, and a practical checklist for vetting any contractor in this category. If your search has taken you outside Missouri, say, into Florida or the Tucson market, the coverage section below explains what the review data does and doesn't tell you about regional availability.

Quick takeaways from verified reviews

• BBB accreditation is A+, active since August 23, 2018, with products and services listed as inground pool design and installation, fiberglass pools, vinyl liner pools, and outdoor kitchens.
• HomeAdvisor shows 3 verified reviews at an overall 3.5/5 rating, with at least one documented complaint (December 2019) that prompted a written company response.
• BuildZoom score of 99 is well above average and is supported by permit-linked project activity in both Lee's Summit (permit PRRES20221724) and Clay County, where monthly permit reports list Tiger Pool & Patio with project valuations of $50,000 to $70,000.
• A contractor license entry (LIC-01-25-0004, issued February 1, 2026) is listed on BuildZoom as verified as of March 2026, though historical entries include some inactive or unverified license numbers — always confirm current status directly with the issuing authority.
• The company is a registered trademark holder (Justia Trademarks) and is owned by Jennifer Shreckengost, who appears in the BBB management contact and on LinkedIn.
• The review volume across all platforms combined is modest, which limits statistical confidence. The qualitative patterns are more useful here than any single star rating.

What Tiger Pool & Patio actually does

Tiger Pool & Patio's official website (tigerpoolandpatio.com) lists four core service categories: inground fiberglass pools, vinyl liner pools, patio and hardscape work, and outdoor kitchens. That combined pool-plus-patio scope is important. Many contractors specialize in one or the other, which means you end up coordinating two crews, two contracts, and two timelines. Tiger positions itself as a single-source contractor for the full outdoor living project, which reviewers cite as a practical advantage when the work goes well.

On the pool side, fiberglass and vinyl liner are the two options. Fiberglass shells come pre-manufactured, install faster (typically four to eight weeks for the pool itself), and have lower long-term maintenance costs because the surface doesn't support algae as readily as plaster. Vinyl liner pools are generally lower in upfront cost but require liner replacement every eight to twelve years. Tiger does not appear to offer gunite or shotcrete pools based on current listings, so if you want a fully custom-shaped concrete pool, this is not your contractor.

The patio and hardscape work appears to include the surrounding deck, outdoor kitchen structures, and hardscape integration around the pool area. Reviewer feedback references patio work as part of complete project packages rather than standalone patio-only contracts, so if you're looking purely for a patio without a pool component, it's worth confirming upfront whether Tiger takes that kind of job in your area.

Geographic coverage: Kansas City is the core, not the country

Tiger Pool & Patio's service area is explicitly centered on Kansas City, Missouri and the surrounding communities. Their site lists Excelsior Springs, Liberty, Lee's Summit, and the broader Kansas City metro as primary service zones. The business address on BuildZoom is 16321 Ben Hall Rd, Excelsior Springs, MO 64024, and the permitted project record in Lee's Summit confirms active work across the metro. Permit Application Status, CityView Portal, City of Lee's Summit (PRRES20221724) lists TIGER POOL & PATIO and shows the contractor's address and phone linked to that permit Permit Application Status — CityView Portal, City of Lee's Summit (PRRES20221724). If you're in central or suburban Missouri within roughly 45 to 60 minutes of Kansas City, you're likely in their footprint.

For readers who arrived here after searching for Florida pool and patio reviews or Tucson-area contractors: Tiger Pool & Patio does not operate in those markets based on any available listing or review data. Florida and Tucson have their own contractor ecosystems with distinct licensing requirements. The Pool And Patio Reviews platform covers those regions separately, and if your project is in one of those areas, the region-specific guides for Florida pool and patio contractors or patio pools in Tucson will give you far more relevant verified review data than anything Tiger-specific. For local insights, see patio pools Tucson reviews for verified contractor feedback in that market. For Florida-specific feedback, see Florida pool patio reviews for verified local contractor records.

What the aggregated review data shows

Across the sources that Pool And Patio Reviews aggregates, HomeAdvisor, BBB complaint records, BuildZoom permit-linked profiles, and direct submissions, Tiger Pool & Patio's overall picture is mixed-to-positive with notable caveats. The BuildZoom score of 99 reflects permit activity and verified license data, not customer satisfaction, so it's a proxy for 'this is a real, active, licensed contractor' rather than 'this contractor is excellent to work with.' The HomeAdvisor rating of 3.5/5 across three reviews is the closest thing to a direct customer satisfaction signal, and a 3.5 with a low review count means a single bad experience carries significant weight.

The BBB A+ rating is meaningful for accountability purposes. It signals that the company responds to complaints and has not accumulated unresolved disputes. However, an A+ rating reflects complaint resolution behavior, not project quality. A contractor can build a mediocre pool and maintain an A+ rating by responding promptly to every BBB complaint. Use it as one data point, not a green light.

Clay County permit records showing project valuations between $50,000 and $70,000 are consistent with mid-range inground pool projects in the Kansas City market. Industry benchmarks from Angi and HomeAdvisor put typical inground pool installation in the $35,000 to $70,000 range for fiberglass and $25,000 to $50,000 for vinyl liner, depending on size, site conditions, and deck scope. See Top Pool builders and installers in Kansas City area, Angi listings for local competitor service lists, review counts, and typical pricing practices to support apples‑to‑apples comparisons Top Pool builders and installers in Kansas City area — Angi listings. Tiger's permitted project valuations fall squarely in the mid-to-upper range of that window, suggesting they're working on full-package projects that include deck and patio components.

What verified customers praise about Tiger Pool & Patio

The recurring positive themes in verified Tiger Pool & Patio reviews center on installation craftsmanship, the company's ability to handle combined pool-and-patio projects in one contract, and the knowledgeability of the crew on-site. Reviewers on HomeAdvisor and BuildZoom reference the finished product as meeting or exceeding expectations for the money spent.

One reviewer noted that the finished pool and patio area looked exactly as described during the sales process, which is not a given in this industry. Contractors who underpromise and overdeliver on aesthetics tend to generate the strongest repeat-and-referral business, and some of Tiger's verified reviews suggest that pattern. Another reviewer cited the crew's on-site communication as a strength, specifically that workers explained each phase of the project before starting it, reducing surprise disruptions to the yard.

Follow-up and post-installation support receive positive mentions in BBB-adjacent records as well. At least one interaction in the public record shows Tiger responding directly to a customer concern after project completion, which is better than the radio-silence pattern that appears frequently in complaints about other contractors in this category.

Where verified customers report problems

The December 2019 HomeAdvisor complaint from reviewer Vaughn G. is the most specific documented grievance in the available public record. The complaint prompted a written company response, which HomeAdvisor logged alongside the original submission. The existence of a written response is a positive signal for accountability, but the content of the original complaint, which references dissatisfaction with the project timeline and communication during construction, reflects a theme that appears in a non-trivial portion of pool contractor reviews generally: the gap between the sales experience and the construction experience.

Timeline slippage is the most common complaint category across pool contractors in the Kansas City market and nationally. Industry guidance from Angi and HomeAdvisor notes that inground pool projects typically run two to four months from permit to completion, but delays from weather, permit processing, and subcontractor scheduling are common. Reviewers who experienced delays with Tiger described inadequate proactive communication during those delays, specifically not receiving updates unless they called first.

A secondary complaint theme involves the coordination between pool work and patio/hardscape finish work. Some reviewers noted that the pool installation went smoothly but the deck and surround work lagged or required multiple return visits to address finish issues. This is worth flagging in your contract: get explicit milestones for patio completion, not just pool completion, and clarify what 'project complete' means before final payment is due.

How Tiger compares to similar contractors

Tiger Pool & Patio occupies a specific niche: a mid-sized, locally owned Kansas City contractor with a long BBB track record and real permit history, offering combined pool-and-patio services. For buyers in their service area, the main question isn't whether Tiger is legitimate, the public record is clear that it is, but whether it's the right fit for your project scope, timeline expectations, and communication style preferences.

If you're comparing Tiger to Legacy Pools and Patio or Metro Pools and Patios and you're based in the Kansas City area, the most useful comparison is direct: call all three, ask for permitted project references in your zip code, and compare their contract language on timelines and warranties side by side. The aggregate review data on Pool And Patio Reviews for Legacy and Metro can supplement that process, but nothing replaces a direct reference call with a homeowner who had a similar project completed in the last two years. For aggregated data on Legacy and Metro, see Legacy Pools and Patio Reviews for supplemental review summaries and comparisons.

How to read ratings and spot fake or misleading reviews

This is the part most buyers skip, and it's the part that matters most. A 4.8-star rating based on twelve reviews is statistically meaningless. A 3.5-star rating based on three reviews could represent a company with two very happy customers and one terrible experience, or it could be a company that selectively collects reviews from easy jobs. Here's how Pool And Patio Reviews recommends approaching any contractor's review profile.

1. Match the review scope to your project: Pool And Patio Reviews flags this specifically — prioritize reviews from customers who had a combined pool-plus-patio project, not just a pool or just a patio, if that's what you're buying. A contractor may have a great pool record and a weak patio finish record, and those signals get averaged away in a single star rating.
2. Check review dates against permit dates: Public permit portals (like Lee's Summit's CityView or Clay County's monthly reports) let you cross-reference whether a reviewer's claimed project date matches when a permit was actually pulled. A reviewer claiming a spring 2022 completion on a project with no permit until fall 2022 is either wrong about dates or describing unpermitted work.
3. Look for company responses: HomeAdvisor and BBB both log company responses to complaints. A company that responds with specific detail (as Tiger did in the December 2019 case) is more accountable than one that posts a boilerplate 'we're sorry you feel that way' response.
4. Check the reviewer account age: On HomeAdvisor and Google, brand-new accounts with a single review are a flag, especially if the review is unusually glowing with no specific project detail. Legitimate reviews name the specific work done, the approximate timeline, and something that went unexpectedly.
5. Note what HomeAdvisor itself flags: HomeAdvisor discloses that license and insurance information on contractor profiles is self-reported by the business. That's a direct disclosure that the platform does not independently verify those claims. Always request proof of current license and insurance directly from the contractor and verify with the issuing agency.
6. Cross-check with BuildZoom's permit data: A contractor with a high BuildZoom score has documented permit activity, which is an independent proxy for real project volume. But BuildZoom also shows inactive and unverified license entries for Tiger, which means you should not rely on the BuildZoom profile alone for license verification — contact the Missouri contractor licensing authority directly.

Your pre-hire checklist for Tiger Pool & Patio (or any pool contractor)

Before you sign anything, work through this list. It applies specifically to Tiger Pool & Patio based on the patterns in verified reviews, but it's a sound approach for any contractor in this category.

1. Verify the current contractor license (LIC-01-25-0004 or any updated number) directly with the Missouri State Board or relevant county authority — do not rely solely on the BuildZoom listing.
2. Request a current certificate of general liability insurance and workers' compensation coverage. Ask for the insurer's name and policy number so you can call to confirm it's active.
3. Ask for three references from completed projects in the last 18 months with a similar scope (combined pool and patio). Request addresses so you can check permit records yourself.
4. Pull the permit history yourself using Clay County's monthly reports and Lee's Summit's CityView portal. Search for 'Tiger Pool and Patio' to see project timelines and inspection outcomes.
5. Get the full project timeline in writing, including specific milestones: permit submission date, dig date, pool shell delivery date, deck pour date, and final inspection date. Ask what the penalty clause is if milestones are missed.
6. Clarify the warranty in the contract, not just verbally: what is covered on the pool shell, the liner (if applicable), the mechanical equipment, and the patio hardscape? Get the manufacturer's warranty documentation for any fiberglass shell.
7. Ask directly about the communication process during construction: who is your point of contact, how often will you receive updates, and what happens if weather or permitting delays the schedule?
8. Confirm the payment schedule is milestone-based, not front-loaded. A large deposit before any work is done is a risk flag. Industry standard is roughly 10 to 30 percent upfront, with subsequent payments tied to specific project stages.
9. Get competing bids from at least two other contractors. Even if Tiger is your preferred choice, a competing bid gives you context on whether the proposed price and timeline are reasonable for the Kansas City market.

Typical costs and timelines to expect

Based on Clay County permit records showing Tiger Pool & Patio project valuations in the $50,000 to $70,000 range, and consistent with Angi's market benchmarks for the Kansas City area, here's what a combined pool-and-patio project typically looks like in terms of investment and timeline.

These ranges reflect permitted project work in the Kansas City metro and are consistent with Tiger's documented permit valuations. Weather delays (Missouri sees significant spring rain that affects dig schedules), permit processing times, and backlog at the contractor level can all push timelines toward the upper end. If you're planning around a specific summer season, discuss that target date in writing during the bid process, not after you've signed.

Getting a quote and leaving your own review

To reach Tiger Pool & Patio directly, their listed contact number is (816) 872-5586, and their website (tigerpoolandpatio.com) includes local service pages for the Kansas City market. When you call, have your project scope ready: approximate pool size, preferred pool type (fiberglass or vinyl liner), whether you want a patio or deck included, and your approximate timeline. A contractor who asks detailed questions about your site and permits during an initial call is a better sign than one who jumps straight to pricing.

If you've already worked with Tiger Pool & Patio and want to share your experience, Pool And Patio Reviews accepts verified customer submissions for pool, patio, and outdoor living contractors across North America. Detailed reviews, including specific project scope, timeline, what went well, and what you'd want to know in advance, are the most useful to other homeowners researching the same decision. A single detailed review with real project specifics is worth more than ten generic five-star entries, and it helps build the kind of verified, high-signal review record that makes this platform useful for everyone doing the same research you're doing now.