Metro Pools and Patios Reviews: Honest Homeowner Guide

Metro Pools and Patios, based out of Monroe, Georgia (1893 US-78 NW), earns a solid 4.7 out of 5 across more than 60 verified Google-sourced reviews, holds an A+ BBB rating with zero filed complaints, and carries an active permit history spanning Gwinnett, Greene, Oconee, and Morgan counties. For homeowners in Northeast Georgia searching for a fiberglass pool installer or patio hardscape contractor, the overall picture is genuinely positive, but there are a handful of older mixed reviews on HomeAdvisor worth reading before you sign anything.

Quick verdict for busy homeowners

Metro Pools and Patios is a regional NE Georgia contractor established in 2012 with a verifiable track record of permitted pool builds and consistent customer satisfaction scores. Most reviewers highlight on-time delivery and upfront communication. The main caveat is that a small number of older HomeAdvisor reviews (average roughly 3.5/5 on that platform) flag leak-related issues, so due diligence on warranty terms and post-install support is essential. Overall: worth contacting for quotes if you are within their service area, but go in prepared with the right questions.

What Metro Pools and Patios actually does

The company's official site at metropoolsandpatios.com describes a core offering built around fiberglass pool installation, vinyl liner pools, and inground pool construction. Beyond the pool itself, Metro handles pool deck construction, hardscaping, concrete patios, outdoor lighting, automatic pool covers, and spa installations. Porch’s professional listing for Metro Pools & Patios, Porch professional listing (Conyers, GA) shows a Conyers address (2485 Highland Golf Course Dr SE), an aggregated score of about 4.6 from roughly 42 reviews, and services including above‑ground/inground pool installation and automatic pool cover installation Metro Pools & Patios — Porch professional listing (Conyers, GA). Their marketing copy leans hard on fiberglass as the primary product, citing faster install times compared to poured-concrete pools and pointing to structural warranty protections included with fiberglass models.

• Fiberglass inground pool installation (primary specialty)
• Vinyl liner pool construction and liner replacement
• Spa and hot tub installation
• Pool deck and concrete patio construction
• Hardscape design and installation
• Outdoor lighting for pools and patios
• Automatic pool cover installation
• Above-ground pool installation (per Porch aggregator listing)

Where Metro operates: service area and geographic coverage

The company's listed address is Monroe, GA 30655, and their site explicitly names a service radius of roughly 30 miles from Monroe. The communities they call out include Loganville, Winder, Good Hope, Social Circle, Bostwick, Jersey, and Grayson. Their Houzz profile expands that list to include Conyers, Covington, Redan, Stone Mountain, Oakwood, Lithonia, Porterdale, and Walnut Grove, which places their practical coverage across Walton, Barrow, Newton, and portions of Gwinnett and DeKalb counties.

Building permit records back this up concretely. Gwinnett County permit logs show Metro Pools and Patios Inc listed as contractor on multiple permits between 2022 and 2026. Greene County permit records include swimming pool permits listing the company in November 2022 and October 2025. Oconee County logs reference them as recently as March 2026. That paper trail is one of the stronger signals of an actively working contractor, not a dormant registration.

Ratings snapshot: how the numbers break down

Here is a consolidated view of Metro Pools and Patios scores across the major platforms where verified reviews are aggregated. Keep in mind that Birdeye and Experience.com both pull directly from Google, so their numbers overlap rather than represent independent review pools.

A quick note on reading these numbers: the HomeAdvisor average of roughly 3. The HomeAdvisor (Angi network) listing Metro Pools & Patios, HomeAdvisor (Angi network) listing & reviews shows nine reviews averaging about 3.5/5, including a 0.5/5 complaint from June 2021 and a 5/5 from May 2016 Metro Pools & Patios — HomeAdvisor (Angi network) listing & reviews. 5 across 9 reviews is a meaningfully lower signal, and it pulls from a longer history that includes a 0.5-star complaint from 2021. That gap between Google ratings (4.7) and Angi (3.5) is worth flagging. It does not mean the company is unreliable, but it does mean you should ask direct questions about how they handle post-install issues before committing.

What verified customers are actually saying

Positive feedback highlights

Chris S. left a 5-star Google review on October 11, 2024 for a pool install and concrete patio project, writing: "Highly recommend this company. Everything done when they said it would be done as they said it would be done." That specific kind of feedback, where a homeowner calls out on-time completion and accurate expectations, is the most practical kind of positive review you can find. It tells you something real about project management.

Mark T. posted another 5-star Google review on September 11, 2024 covering a pool and concrete patio installation: "We were looking to install a pool... ended up choosing Metro Pools... they were very open and up front about what to expect." The transparency theme here matches the Chris S. review, which suggests this is a consistent behavior rather than a one-off. When two recent reviewers independently use words like "open," "upfront," and "done when they said" within weeks of each other, that pattern is worth noting.

Earlier positive Angi reviews (Mike M., May 2016, 5/5) reinforce that the company has had satisfied customers over a multi-year span, not just a recent reputation boost.

Negative feedback worth knowing

The most significant negative review on record is from Mark H. on HomeAdvisor (June 2021), who gave 0.5 out of 5 stars and cited a leak issue. The specific nature of the complaint, a structural or plumbing problem post-install, is the kind of issue that falls squarely on warranty and follow-up support. There is no documented public response to that complaint, and there are no BBB complaints filed, which means either the issue was resolved privately or was not escalated further. Either way, it is a data point that tells you to ask Metro directly: what is their warranty process for post-install leaks, and what does the resolution timeline look like?

Service themes: what the reviews tell you repeatedly

Reading across the verified reviews and aggregator profiles, five recurring themes emerge. Quality of workmanship comes up positively in the majority of Google reviews, with homeowners reporting completed pools and patios that matched what was promised. Communication before and during the project is specifically praised in multiple 2024 reviews, with "upfront" and "open" language appearing as a pattern. Timelines are treated as a strength by happy customers, with the company marketing "speedy installation" for fiberglass builds and review data backing up at least some of those claims. Warranty coverage is mentioned on Metro's own site (structural warranty for fiberglass models) but is less frequently discussed in consumer reviews, which is a reason to get all warranty terms in writing before signing. Post-project cleanup does not appear prominently either positively or negatively in available reviews, which means you should ask about site cleanup expectations explicitly in your initial conversation.

Pros and cons at a glance

• PROS: Consistently high Google ratings (4.7 average across 62+ reviews)
• PROS: A+ BBB rating with zero complaints on file over the BBB file period
• PROS: Active permit history verified across four Georgia counties as recently as March 2026
• PROS: Established since 2012 with a verifiable multi-year track record
• PROS: Recent reviewers specifically praise on-time delivery and transparent communication
• PROS: Fiberglass pool specialty means faster installs than concrete alternatives
• PROS: Consistent NAP (name, address, phone) across multiple directories confirms legitimate business presence
• CONS: HomeAdvisor average (~3.5/5 across 9 reviews) is notably lower than Google scores
• CONS: At least one serious complaint (leak, 2021) on Angi with no visible public response
• CONS: BBB file only opened August 2023, so the formal complaint history window is relatively short
• CONS: Geographic coverage is focused on NE Georgia; homeowners outside that corridor may not qualify
• CONS: Warranty terms are described in marketing language but not fully detailed in publicly available documents

Realistic price ranges and project timelines

Metro does not publish pricing on their website, which is standard for custom pool and patio contractors. Based on industry norms for NE Georgia and similar Southeast regional markets, fiberglass inground pool installations in this area typically run between $45,000 and $85,000 depending on pool size, site conditions, and decking scope. Vinyl liner pools generally come in at the lower end of that range. Concrete patio additions separate from a pool package typically add $8,000 to $25,000 depending on square footage and finish. These are market estimates, not Metro-specific quotes, and your actual number will depend on your yard, your county's permit fees, and your chosen finishes.

On timelines, Metro's marketing material specifically highlights that fiberglass pools can have Monroe homeowners swimming within weeks of project start, which is plausible given that fiberglass shells arrive pre-formed and dramatically cut excavation-to-fill time. A realistic range for a fiberglass pool install in this market is 4 to 10 weeks from permit issuance to water-ready completion, weather and supply chain permitting. Concrete pools take longer, typically 3 to 6 months. Get your specific timeline commitment in writing and ask what schedule milestones they use to track progress.

Before you hire: verification checklist

Before you sign a contract with any pool contractor, including Metro, run through these verification steps. They protect you regardless of how good the reviews look.

1. Confirm the contractor holds a current Georgia state contractor license and verify the license number with the Georgia Secretary of State or GCOC
2. Ask for a certificate of general liability insurance and workers compensation insurance naming you as an additional insured
3. Verify they pull their own permits (public county permit records confirm Metro does this across multiple GA counties)
4. Request a list of at least three recent references from projects in your county, completed within the last 18 months
5. Ask for the full warranty document in writing, including what is covered for fiberglass shell defects, plumbing, and equipment
6. Check the BBB profile (currently A+ with 0 complaints) and cross-check with HomeAdvisor reviews for the full picture
7. Confirm they carry the required GA contractor registration for swimming pool construction specifically
8. Ask whether subcontractors are used and whether those subs carry their own insurance

Red flags to watch for in reviews and hiring conversations

Not every red flag screams immediately. Some are subtle patterns that only show up when you read reviews carefully and pay attention during your first few conversations with a contractor. Here is what to watch for when evaluating Metro or any pool and patio company.

• A contractor who resists pulling permits or suggests you can "skip" the permit process to save time
• No written warranty documentation, only verbal assurances
• Significant gap between review platforms (Metro's 4.7 on Google vs. 3.5 on Angi is worth asking about directly)
• Vague or changing answers about who actually performs the work (owner-operated crew vs. subcontractors)
• Requests for large upfront deposits (above 30% of total project cost is a common caution threshold)
• Inability to provide references from recent projects in your specific county
• Marketing language about warranties that does not match the actual written warranty document
• No clear milestone payment schedule tied to verifiable project completion stages
• Reviews that are all very short and generic with no project-specific details (can indicate review farming)

How Metro compares to similar companies

Metro Pools and Patios sits in a regional NE Georgia niche that makes direct comparisons to national brands less useful than comparisons to similar regional contractors. Two companies that come up frequently in our review database alongside Metro are Legacy Pools and Patio and Tiger Pool and Patio, both of which serve overlapping homeowner audiences and offer comparable pool and outdoor living services. Legacy Pools and Patio has a reputation built across a somewhat different regional footprint, and their review patterns show different strengths around custom deck work, which is worth reading if you are prioritizing that scope. Tiger Pool and Patio reviews cover a contractor known for pool-focused builds with a loyal customer base in their service area. Reading both sets of reviews before you finalize your shortlist is time well spent.

If you are in Florida or the Southwest rather than NE Georgia, Metro is almost certainly outside your practical range. The Florida pool patio reviews section of this site covers contractors operating in that climate and regulatory environment, which differs meaningfully from Georgia in terms of permitting and soil conditions. Similarly, homeowners in the Tucson area will find the Patio Pools Tucson reviews page more directly applicable to their regional market.

Next steps: what to do before you call

If Metro Pools and Patios looks like a reasonable fit after reading this review, the practical next steps are straightforward. Use this checklist to make sure you walk into your first conversation prepared.

Suggested visuals for this page

To make this review as useful as possible visually, the following image and graphic types are recommended for editors publishing this page.

• Rating summary graphic: a horizontal bar or star-rating visual showing scores across Google/Birdeye (4.7), Porch (4.6), and HomeAdvisor (3.5) side by side to illustrate the platform gap clearly
• Sample review callout cards: pull quotes from Chris S. (Oct 2024) and Mark T. (Sep 2024) formatted as styled blockquotes with star ratings and project type labels
• Service area map: a simple Georgia county map highlighting Walton, Barrow, Newton, Gwinnett, DeKalb, Morgan, Greene, and Oconee counties shaded to show Metro's practical coverage zone
• Project photo examples: fiberglass pool installation in progress, completed concrete patio with pool surround, and hardscape work (sourced from Metro's own website or permitted project documentation where available)
• Permit activity timeline graphic: a simple year-by-year bar chart showing permit activity from 2022 through March 2026 across the four verified counties to visually demonstrate active contractor status
• Pros and cons comparison card: a clean two-column visual summarizing the pros and cons list for quick mobile-reader scanning

The final verdict: should you contact Metro Pools and Patios?

If you are a homeowner in NE Georgia, specifically in the Monroe, Conyers, Loganville, Winder, or surrounding Walton and Barrow county areas, Metro Pools and Patios is a legitimate, actively working contractor with a strong public review profile and a verified permit history that proves they actually build pools, not just market them. Their 4.7 Google average across 62+ reviews, combined with zero BBB complaints and consistent recent praise for communication and on-time delivery, puts them in the upper tier of regional pool contractors worth calling.

The honest caution is this: the HomeAdvisor rating of roughly 3.5 and the 2021 leak complaint are real data points that you should not ignore. They do not disqualify Metro, but they do tell you to get the warranty terms in writing, ask explicitly how they handle post-install issues, and get at least one additional competing quote for comparison. The right approach is not to avoid Metro, it is to go into the conversation with the verification checklist above in hand and make your decision based on how they respond to your specific questions. A contractor confident in their work will answer every item on that list without hesitation.