Boyd’s Custom Patios Reviews: What to Know Before Hiring

Boyd's Custom Patios, based in Bluffdale, Utah, holds a 4.6-star rating across 269 Google reviews aggregated on Birdeye, which puts it solidly in the "worth a serious look" category for homeowners along the Wasatch Front. With over 30 years in business and a product line built around aluminum and steel patio covers, the company earns consistent praise for workmanship and material quality. The one honest caveat that surfaces repeatedly: scheduling and communication can be uneven, so you need to go in with clear expectations and a written timeline.

What the Boyd's Custom Patios reviews are really saying

A 4.6 out of 5 across 269 reviews is meaningful, but only if you read it correctly. That score tells you the overwhelming majority of customers had a positive outcome, but it does not mean every project ran flawlessly. The honest move is to sort reviews by lowest rating first and look for patterns, not isolated venting. One angry one-star review from someone who had a billing dispute is very different from four or five reviews in a row complaining about the same project manager going quiet mid-build. With Boyd's, the pattern in the low-end reviews tends to cluster around scheduling delays and occasional communication gaps, not around structural failures or outright fraud. That is a meaningful distinction.

Also pay attention to review recency. A company can build a stellar reputation over 30 years and then go through a rough patch if they scale up too fast or lose a key crew member. Filter for reviews from the last 12 to 18 months and see whether the tone holds. If the most recent reviews still land at 4 or 5 stars with specific details about installers by name, cleanup, and final walkthroughs, that is a good sign the quality is consistent, not just historical.

Common praise and recurring complaints from customers

What customers consistently praise

• Workmanship quality: multiple reviewers describe the finished patio covers as exactly what was promised, with one noting that "workmanship was spot on."
• Professional installers: specific crew members like Bob and Jorge are called out by name, which signals a stable field team rather than a revolving door of subcontractors.
• No-pressure quoting: several customers mention a "non-pushy initial walkthrough" and transparent pricing, which is rare enough in this industry that it stands out.
• Site cleanup: reviewers note workers cleaned up after themselves, which is a detail that matters more than people expect mid-project.
• Material quality: the aluminum and galvanized steel construction gets flagged as durable and maintenance-free, matching what the company advertises.

Where customers push back

• Timeline reliability: a review embedded directly on the company's own product page (attributed to Brandon R., June 2019) states plainly that "schedule and timeline are not their primary strengths." That is a notable admission to leave on your own website.
• Communication gaps: at least one Birdeye-aggregated review praises the quality and pricing but specifically knocks the company for miscommunication during the project.
• Scheduling delays: this theme is consistent enough across reviews that it should be treated as a known variable, not an outlier.

The takeaway: Boyd's appears to be a company that delivers a quality product but can struggle with the coordination and communication side of project management. That is fixable on your end if you build milestone check-ins into the contract from day one.

What Boyd's Custom Patios is actually reviewed for

The company's core business is designing, building, and installing patio covers, and that is what the bulk of reviews address. But their product line goes well beyond a basic cover. Here is the full scope of what customers have hired them for and what you can expect reviews to speak to:

• Solid top patio covers (aluminum and galvanized steel construction, advertised as maintenance-free)
• Stucco trim patio covers for a more finished, architectural look
• Lattice covers and pergolas
• Motorized patio screens and sunscreens
• Steel-framed concrete decks (waterproof, designed to create covered living space below an elevated deck)
• Composite decks
• Carports
• Aluminum railings
• LED patio lighting

Most reviews center on the patio cover installations since that is the company's flagship product. If you are hiring them for a composite deck or a steel-framed concrete deck, ask specifically whether they have recent references for that product type, since review volume for those categories will be thinner than for their core cover work.

Pricing, timelines, and communication: what to watch for

Pricing gets described as "solid" in reviews, meaning competitive but not the cheapest bid you will find. That tracks with a company using aluminum and galvanized steel rather than cheaper materials, and with 30-plus years of established overhead. You are not going to get a lowball number, and if you do get one from Boyd's, push for a line-item breakdown before you sign anything.

The timeline issue is the most documented vulnerability. The company's own testimonial page includes a reviewer who essentially says the end result was worth it despite scheduling not being their strong suit. That tells you to get a written project schedule with specific milestones, not just a vague "6 to 8 weeks" estimate. Ask what their current backlog looks like at the time of your quote, and ask what happens if a milestone is missed. Put the answers in writing.

On communication, the mixed reviews suggest the experience varies by crew or project manager. Some customers describe being kept informed of every change; others mention feeling left in the dark between installation phases. The fix is proactive: establish a single point of contact at the company before the project starts, agree on a communication cadence (weekly update, text, email, whatever works), and do not wait for them to come to you.

How to confirm you are looking at the right Boyd's Custom Patios

This matters more than most people realize. "Boyd's Custom Patios" is a specific enough name, but contractor reviews can bleed across similarly named businesses, old addresses, or even duplicate listings on review platforms. Before you trust any review set, confirm you are looking at the same entity you plan to hire.

The confirmed details for Boyd's Custom Patios LLC in Utah: the physical address is 2078 Marmac Cir, Bluffdale, UT 84065. The primary phone number is (801) 259-0653, with additional numbers listed as (385) 327-7242 and (800) 880-1627. The business is registered with the principals Randy Boyd (owner) and Bret Boyd (member), with a PO Box in South Jordan, UT. They hold a Bluffdale city business license under the Construction/Contractors category. The BBB lists them as Boyd's Custom Patios LLC but notes they are not BBB-accredited and currently carry no BBB rating due to insufficient information on file. That lack of rating is worth noting, but it is not automatically a red flag. It often just means the company has not engaged with BBB's process.

When you look up reviews, cross-reference the phone number and address against what is on the review platform. If you are specifically searching for old katy patio reviews, make sure you are comparing the same contractor details across listings before trusting any ratings reviews, cross-reference the phone number and address. If the Birdeye or Google listing you are reading shows a different phone or city, you may be looking at a different contractor entirely. This is especially relevant if you are researching Texas-based patio companies at the same time, since regional contractors with similar names do exist, and the review pools do not mix. If you are specifically looking for Texas custom patios reviews, compare how local crews handle scheduling, materials, and communication. If you want to see what other homeowners say before you commit, these lone star patio builders reviews can help you compare options. If you are specifically hunting for your texas patio reviews, keep an eye on how long the company has been operating and whether the latest installs mention similar scheduling and communication experiences Texas-based patio companies.

Questions to ask before you hire

Use this checklist during your initial walkthrough or quote call. The company has been described as low-pressure during the quoting process, so use that to your advantage and ask everything.

1. What is the full material spec for my project? (Get the gauge of aluminum, the type of steel frame, and whether any components are outsourced or subcontracted.)
2. What does a realistic project timeline look like right now, given your current backlog?
3. What milestones will be in the written contract, and what happens if one is missed?
4. Who is my single point of contact once the project starts, and how do I reach them?
5. What does your warranty cover, for how long, and what is the process if something fails after installation?
6. Can I see photos of a recent completed project similar to mine, or get a reference I can call?
7. How do you handle change orders if scope changes mid-project? Will I get written notice before any cost increases?
8. What does site cleanup look like at the end of each work day and at final completion?
9. Is there a final walkthrough before you consider the job closed?

Red flags and green flags to guide your decision

How to shortlist, compare bids, and nail down the contract

Do not make Boyd's your only call, even if the reviews look strong. Get at least two or three competing bids from other Utah patio contractors, and compare them on a line-by-line basis rather than total price alone. A lower total bid can easily hide inferior materials or a stripped-down scope. Other regional contractors serving the Wasatch Front area (including Houston-area companies if you are researching Texas patio options as a parallel search) are covered in related reviews on this site, which makes side-by-side comparison easier. If you are specifically shopping for Houston patio covers, these reviews can help you compare local options and spot any common scheduling or communication issues before you book a contractor houston patio covers reviews. If you are also weighing Texas statuary patio and garden reviews, look for similar patterns in timeline and communication before you compare bids Texas patio options.

When you are ready to move forward, here is how to lock in a solid contract:

1. Confirm the business entity name (Boyd's Custom Patios LLC) and license status match what is on your contract before signing.
2. Get a written project schedule with at least three milestones: start date, structural completion, and final walkthrough date.
3. Require a line-item scope of work that specifies materials (aluminum grade, steel type, cover style) so there is no ambiguity about what was agreed.
4. Include a change-order clause: any scope or cost change must be approved in writing by both parties before work continues.
5. Confirm the warranty terms in writing, including what is covered, for how long, and the specific process to file a claim.
6. Ask for two or three references from projects completed in the past 12 months, not older showcases from years ago.
7. Request photos of a comparable finished project so you have a visual benchmark for what "done" looks like.
8. Do not pay the full amount upfront. A standard payment schedule ties installments to completed milestones.

Boyd's Custom Patios has the review volume, the tenure, and the material quality to be a legitimate contender for a patio cover project along the Wasatch Front. If you are trying to find top rated patio builders near me, use these review patterns and screening steps to narrow your list quickly and avoid hiring the wrong fit. The scheduling and communication concerns are real but manageable if you go in with a written timeline and a clear point of contact established before the first nail goes in. If you are also weighing T&T Trucks and Taps patio options, focus on their review patterns for scheduling and workmanship before you decide scheduling and communication concerns are real but manageable. Do your verification, get competing bids, and use the contract checklist above, and you will be in a much stronger position than most homeowners who call a contractor based on reviews alone.