Sheridan's Home and Patio Reviews: Complete Buyer Guide

Sheridan's Home & Patio is a retail patio furniture and outdoor-living store with four showrooms across the western United States (Lindon UT, Ogden UT, Meridian ID, and Rancho Cordova CA). It sells closeout and overstock patio furniture, hot tubs, swim spas, and some outdoor structures at discount prices. It is not a general contractor or custom installer. If you are looking to buy discounted furniture, a hot tub, or a ready-made outdoor structure to take home, Sheridan's is worth a visit. If you need a contractor to design and build a custom deck, sunroom, or patio enclosure from scratch, this company is not the right call.

Quick take for homeowners

Sheridan's Home & Patio earns consistent praise for friendly, knowledgeable in-store staff and a wide selection of discounted patio furniture and hot tubs. Customer reviews are mostly positive on service and product variety. The main caveats: the return window is short (10 days), return shipping costs fall on the buyer, and the company is clearly a retailer rather than an installation or construction firm. Homeowners who walk in expecting a full-service contractor experience will be disappointed. Homeowners who want a well-stocked showroom where staff will help them pick out a fire pit dining set or a swim spa will likely leave happy.

Sheridan's Home & Patio at a glance

Sheridan's Home & Patio was founded around 2017 (LinkedIn lists 2018 as the founding year) and is headquartered in Lindon, UT. The Sheridan's Home & Patio, LinkedIn company page lists the headquarters as Lindon, UT, shows a founding year of 2018, and gives the company size as 11–50 employees Sheridan's Home & Patio — LinkedIn company page. The company describes itself as a seller of closeout, overstock, and return patio products, which explains the discount pricing model. It operates physical showrooms in four locations and also runs an online store at sheridanspatio.com, where customers can browse and purchase products directly. The company employs between 11 and 50 people according to its LinkedIn profile.

Showroom locations

Services and products offered

The website organizes products into three main navigation categories: Patio Furniture, Hot Tubs & Swim Spas, and Outdoor Structures. In practice, the active inventory skews heavily toward patio furniture and hot tubs. The Outdoor Structures collection page currently has no listed products, which suggests that category is either a future expansion or seasonal inventory that sells out quickly. Based on verified customer purchases cited in reviews, here is what Sheridan's demonstrably sells:

• Patio dining sets (including fire pit dining table sets, as confirmed by the Rancho Cordova Google review)
• Modular lounge and bar sets
• Umbrellas and shade accessories
• Replacement cushions and covers
• Hot tubs
• Swim spas
• Outdoor room structures (a 10x12 outdoor room was purchased by at least one reviewed Rancho Cordova customer)

What Sheridan's does not appear to offer, based on the official website and policy pages: general contracting, custom deck or patio construction, sunroom installation, or permit-pulled building projects. No contractor license numbers are listed anywhere on the site, and the customer service policy focuses entirely on product returns and shipping, not installation warranties or project management.

What we checked: how we evaluated the reviews

To build a fair picture of Sheridan's, I looked at review excerpts pulled from the Rancho Cordova Chamber of Commerce directory listing (which quotes Google reviews directly), local listing aggregator Loc8NearMe for the Lindon location, and public business directory mentions tied to the Meridian ID store's community activity. I organized the feedback into six categories that matter most when you are spending real money on outdoor-living products:

1. Installation quality: Not applicable in the traditional contractor sense, but relevant for any assembly or delivery service Sheridan's provides
2. Product durability: Whether purchased furniture, hot tubs, or structures hold up after delivery
3. Communication: How staff handle questions before, during, and after purchase
4. Timelines: How quickly orders arrive and whether stock availability is accurate
5. Value: Whether the closeout/overstock pricing model delivers genuine savings
6. Warranty and aftercare: The return policy terms and any post-purchase support available

Ratings snapshot by category

The review pool for Sheridan's is relatively small compared to national chains, which is typical for a regional retailer with four locations. The scores below reflect aggregated sentiment from verified excerpts and directory listings, not a statistically large sample. Treat them as directional indicators rather than precise averages.

Verified customer reviews: what real buyers said

The most detailed verified review I found comes from the Rancho Cordova Chamber of Commerce listing, which aggregates and quotes Google reviews for the Folsom Blvd location. Rancho Cordova Chamber listing quotes a Google review (Mar 28, 2024) by 'sami ly' saying, 'Jack and his team have been our ultimate source for all things backyard... So far, we’ve purchased a fire pit dining table set for 6, a modular bar set for 4, and a 10x12 outdoor room.'. Reviewer 'sami ly', dated March 28, 2024, wrote: 'Jack and his team have been our ultimate source for all things backyard... So far, we've purchased a fire pit dining table set for 6, a modular bar set for 4, and a 10x12 outdoor room.' That is a significant multi-purchase relationship, which signals above-average customer retention and trust. The explicit naming of a staff member (Jack) is a good sign: it means the service was personal enough to remember.

For the Lindon UT location, the Loc8NearMe listing aggregates multiple review excerpts. A March 2024 review reads: 'Excellent customer service and good selection. We were really happy with our purchase.' Additional entries from September 2023 and July 2023 echo similar themes around staff helpfulness and product variety. The consistent thread across locations and dates is in-store experience, not post-delivery support, which tells you something about where Sheridan's genuinely excels.

The Meridian ID store's community visibility was confirmed by a Boise Chamber blog post from February 2024, noting that Sheridan's hosted a Business After Hours networking event. While that is not a customer review, it confirms the location is actively engaged in its local community, which tends to correlate with a more accountable retail operation.

You can verify these reviews yourself at the Rancho Cordova Chamber listing for 11415 Folsom Blvd and through the Loc8NearMe page for the Lindon address. The company's Google Business profiles for each location are also the most current source for ongoing reviews.

What customers consistently praise

Across all the review sources I checked, a few themes come up repeatedly and are worth taking seriously because they appear in reviews across multiple locations and time periods, not just one location on one day.

• Staff knowledge and friendliness: Reviewers at both the Rancho Cordova and Lindon locations describe staff who actively help them choose products rather than just pointing at shelves. The 'sami ly' review specifically credits 'Jack and his team' as an ongoing resource, suggesting repeat-visit relationships.
• Product selection: The closeout and overstock model means the inventory is broad, even if it changes. Reviewers describe finding furniture, fire pit tables, modular sets, and even outdoor rooms all in one place.
• Value proposition: Multiple reviewers across locations indicate satisfaction with what they paid relative to what they received, which is the clearest validation of the discount retail model.
• In-store experience: The Meridian location's community hosting activity and the Lindon reviews both point to a welcoming physical shopping environment, which matters when you are buying large furniture you want to see and sit in before purchasing.

Common complaints and things to watch out for

The most significant structural complaint is not something angry customers wrote, it is something the company's own policy page reveals: the return window is only 10 days, and the customer pays for return shipping. For large patio furniture or a hot tub, return shipping costs can be substantial. If you discover a defect or a sizing problem on day 11, you are largely on your own. This is not unusual for a closeout retailer, but it is a real risk that many buyers underestimate.

The empty Outdoor Structures collection page is another flag worth noting. The navigation suggests Sheridan's sells outdoor structures, but clicking through reveals no active products. If you visit a store expecting a full range of pergolas, gazebos, or carports to be in stock and orderable, you may be disappointed. Call ahead and confirm availability before making a trip specifically for outdoor structures.

The review pool overall is small, which is a limitation in itself. A four-location regional retailer will not have thousands of Google reviews. That means a handful of bad experiences can disproportionately affect ratings, and a handful of good ones can inflate them. The reviews that do exist skew positive, but I would not stake a major purchase on a thin review record without doing additional due diligence, including checking the Better Business Bureau profile for the relevant location state and asking the in-store team directly about warranty coverage on hot tubs and furniture.

Return policy red flags to read carefully

• 10-day return window starts from delivery or pickup date, not from when you notice a problem
• Items must be in original condition to qualify for return, which limits returns on assembled products
• Return shipping is the buyer's responsibility, and freight shipping for large furniture or spas is expensive
• The customer service email ([email protected]) uses a different domain than the retail site (sheridanspatio.com), which can cause confusion when filing a claim

How Sheridan's compares to other patio and outdoor-living options

Sheridan's occupies a specific niche: discount retail for patio furniture and spas, in-store only across four western US markets. It is not trying to compete with full-service outdoor-living contractors who design and build custom patios, decks, or sunrooms. If you are in Utah, Idaho, or Northern California and want to browse discounted furniture in person, Sheridan's is a strong option. If you are outside those four markets, the online store may ship to you, but the in-store experience that drives most of the positive reviews will not be available. For another relevant comparison, see charlotte landscape and patio reviews.

For homeowners looking for full-service contractors rather than retail, companies reviewed elsewhere on this site, such as hearth and patio specialists, pool and patio builders, and landscape contractors, offer a fundamentally different service model. Firms like Carolina Family Pool & Patio or Charlotte Landscape and Patio are examples of businesses that combine product sales with installation and project management, which Sheridan's does not appear to do. For examples of businesses that combine sales with installation and project management, see carolina family pool & patio reviews. For regional contractor reviews and comparisons, see Soulliere Landscaping Patio & Garden Center reviews. For comparisons and customer feedback on a similar hearth-and-patio specialist, see fireside stone and patio reviews. If you need someone to install what you buy, you will need to arrange that separately when purchasing from Sheridan's.

How to verify Sheridan's credentials before you buy

Because Sheridan's is a retailer rather than a licensed contractor, the verification checklist looks different from what you would run on a deck builder or sunroom installer. Here is what I would actually check before spending a significant amount of money:

1. Search the Better Business Bureau for 'Sheridan's Home and Patio' under the relevant state (Utah, Idaho, or California) to check for filed complaints and resolution history
2. Read the Google reviews for the specific location you plan to visit, not just the overall brand, since store-level experiences vary
3. Call the store directly before visiting to confirm the specific products you want are currently in stock, given the closeout model means inventory changes constantly
4. Ask in-store staff about the manufacturer warranty on any hot tub or swim spa you are considering, separate from Sheridan's own 10-day return window
5. Confirm the return and shipping policy in writing via email before completing a large purchase, especially for online orders or items that require freight delivery
6. For outdoor structures, ask explicitly whether the item requires professional installation and whether Sheridan's can recommend or connect you with a local installer

Pre-hire checklist and questions to ask in-store

Even for a retail purchase, walking in prepared makes a real difference. Here are the practical questions worth asking before you hand over a credit card for a dining set, spa, or outdoor room structure at any Sheridan's location:

• Is this item from current stock or a special order, and what is the lead time if it needs to be ordered?
• What is the manufacturer warranty on this product, and who do I contact for warranty claims: Sheridan's or the manufacturer directly?
• Does this item require assembly, and is assembly available for purchase?
• For hot tubs and swim spas: does delivery include placement, or is that separate? What site prep (electrical, pad) do I need before delivery?
• If I buy this today and notice a problem at home, what exactly is the process for a return or exchange within the 10-day window?
• Are replacement parts (cushions, covers, filters) available through Sheridan's or only through the manufacturer?

Financing and maintenance: what to know upfront

Sheridan's accepts major credit cards, PayPal, and Shop Pay at checkout. Shop Pay in particular offers installment options that can spread a large purchase over several months, which matters when you are buying a hot tub or a full outdoor dining set. There is no evidence on the site of proprietary financing or in-house credit lines, so if installment terms matter to you, check the Shop Pay split-pay options at checkout before assuming you can negotiate payment terms in-store.

On the maintenance side, buying closeout and overstock furniture means you may be purchasing discontinued product lines. This matters for long-term upkeep: if a frame cracks or a cushion tears in year three, you may not be able to find an exact replacement through Sheridan's. Ask about cushion and cover compatibility with standard sizing so you can source replacements through third parties if needed. For hot tubs, verify that the brand carried at Sheridan's has a service network in your area before you buy, because a discounted spa with no local service technician is a frustrating situation to be in mid-winter.

Photos to request and what to look for

If you are buying in-store, inspect these things physically before purchasing. If you are ordering online, ask the store to send photos of the actual item (not just the catalog image) before the order ships.

• Frame welds and connections on metal furniture: look for clean welds without visible gaps or rust spots
• Cushion stitching and zipper quality: poor zipper seams are one of the most common points of early failure on outdoor cushions
• Hot tub shell interior: check for any hairline cracks around jets, especially on closeout units that may have been display models
• Outdoor structure hardware: confirm all bolts and connectors are included and that assembly instructions are in the box
• Finish consistency: powder-coat finishes on steel frames should be even; inspect for chips or bubbles that indicate a compromised coating

Recommended next steps

If you are within driving distance of one of the four Sheridan's showrooms, it is worth a visit if you are in the market for patio furniture or a hot tub at discount prices. The in-store reviews are consistently positive, staff appear knowledgeable and helpful, and the multi-purchase loyalty reflected in the Rancho Cordova review is a real endorsement. Go in prepared with the questions above, read the return policy carefully before purchasing anything large, and ask about manufacturer warranties on any spa or structure independently of Sheridan's 10-day window.

If you are outside the Utah, Idaho, or Northern California markets and are considering an online order, weigh the return shipping cost risk carefully before purchasing anything bulky. The same caution applies if you need a contractor rather than a retailer. For full-service outdoor-living projects like custom patios, enclosures, pool and patio integrations, or sunroom builds, you will want to research contractors in your area who specialize in those services. This site covers a wide range of those operators across North America, from hearth and patio specialists to landscape and patio builders, and reading verified reviews for businesses relevant to your specific project type and region is the most practical next step before making any hiring decision. For local event and vendor feedback, see curated listings like jacksonville home and patio show reviews for attendee perspectives and vendor ratings. For example, check local listings such as Better Homes, Hearth and Patio Fairless Hills for hearth and patio specialists in that area.