Cliff's Pools and Patios (operating legally as Cliff's Pools & Patios Affordable Makeovers, under the corporate entity The Business Man, Inc.) is a real, licensed pool and patio contractor serving Broward and Palm Beach Counties in Florida. They've been in business since 2002, hold BBB accreditation with an A+ rating, and carry Florida contractor licenses CPC1460184 and CBC1265425. Across Angi, HomeAdvisor, Houzz, and BuildZoom, their ratings cluster around 3.5 to 4.2 out of 5. That middle-of-the-road score tells you something specific: most customers are satisfied, but a recurring set of complaints about pool finish workmanship (especially Diamond Brite discoloration), warranty responsiveness, and project delays shows up often enough that you need to dig deeper before signing anything. If you want a quick comparison before you commit, you can also look at rhodes pools and patios reviews as an adjacent option for how other contractors handle finish quality, warranty responses, and project delays.
Cliff’s Pools and Patios Reviews: What to Check Before Hiring
What 'Cliff's Pools and Patios reviews' actually refers to (and how to confirm you're looking at the right company)
This is worth spending two minutes on, because the business has multiple names across review platforms and it's easy to end up comparing the wrong profile. The company markets itself as 'Cliff's Pools & Patios' and 'Cliff's Pools and Patios Affordable Makeovers,' but its registered corporate entity is The Business Man, Inc. Angi, HomeAdvisor, and the BBB all list at least two or three of those names together, which helps confirm you're looking at the same operation. The physical addresses you'll see vary between 407 E Prospect Rd (NE 44th St), Oakland Park, FL 33334 and 10178 NW 47th Street, Sunrise, FL 33351 depending on the platform, so don't let the address mismatch throw you off.
On top of that, HomeAdvisor shows two separate listing pages for this business (one for Sunrise, one for Oakland Park) with slightly different review counts: 30 reviews on one and 38 on the other, compared to 88 reviews on the consolidated Angi page. This fragmentation is common for contractors who've had multiple addresses or been listed separately by different platforms. The cleanest way to confirm you're looking at the right company is to cross-reference the phone number (954-742-2000) and the Florida DBPR license numbers across every profile you read.
Where to find the most useful reviews and how to judge their reliability
For this specific contractor, the best review sources right now are Angi (88 reviews, 4.2 stars), HomeAdvisor (30 to 38 reviews depending on listing, 4.1 to 4.2 stars), BuildZoom (4 reviews, 3.5 stars), and Houzz (2 reviews, 3.0 stars). Revdex.com has at least one detailed complaint with a contractor response attached, which is genuinely useful because you can read both sides. The BBB profile shows accreditation history but, at the time of writing, doesn't display a large volume of customer narrative reviews, so treat it primarily as a legitimacy check rather than a feedback source.
When you're reading through these, look for reviews that are specific. A reviewer who describes Diamond Brite mottling appearing within months of installation, names the product, mentions the manufacturer inspection that diagnosed 'water entrapment/hydration stains,' and documents a warranty refusal is giving you actionable signal. That's very different from a one-line 'great job!' or a vague 'terrible service' complaint. The detailed negative reviews on Angi and HomeAdvisor for this company follow specific patterns that repeat across unrelated reviewers, which makes them more credible than a single outlier complaint.
One thing to watch for with any contractor: company responses to negative reviews. Cliff's Pools has responded to at least one Angi review (a 1-star complaint from October 2017 about Diamond Brite discoloration) by calling the claims 'false, baseless and damaging.' That type of dismissive response is itself useful data. A contractor who responds to specific technical complaints by denying everything, rather than explaining what happened and what they did to fix it, is telling you something about how they handle disputes.
The recurring themes across positive and negative reviews
After reading through hundreds of pool and patio contractor reviews, the pattern with Cliff's Pools and Patios is consistent with what you'd see at many mid-tier regional contractors: strong positives around friendliness and initial project execution, but specific and repeated negatives around post-install finish quality and the remediation process when something goes wrong.
| Theme | Positive examples | Negative examples |
|---|---|---|
| Workmanship | Professional results, satisfied with finished product | Diamond Brite discoloration within months; 'white patchy pool'; grout/application concerns on paver features |
| Communication | Friendly staff, prompt responses during sales phase | Being 'ignored and forgotten for 4 months'; conflict when raising defects; claims of being yelled at during remediation discussions |
| Timelines | Some projects completed on schedule | Multiple complaints about projects taking longer than contracted; one Revdex complaint describes a 4-month delay |
| Warranty / service | No specific positive warranty stories identified | Refusal to honor warranty on finish defects; manufacturer inspection diagnosing application defect; disputed responsibility |
| Pricing / billing | Competitive estimates mentioned positively | Complaints about upselling on products; price increases on ongoing service without notification; disputes over estimate fees |
| Professionalism | Some reviewers praise staff as courteous | Houzz reviewer describes outcome as 'unprofessional'; escalation behavior during complaints |
The Diamond Brite finish issue is the single most consistent complaint thread across Angi, HomeAdvisor, and Houzz. Multiple unrelated reviewers describe the same symptom: discoloration or mottling appearing within months of resurfacing, followed by a dispute about whether the defect was a product issue or an application defect. One customer had a manufacturer inspection performed independently in August 2017, and the manufacturer diagnosed the problem as an 'application defect' (water entrapment/hydration stains) and recommended resurfacing. When a manufacturer points to improper application, that's a workmanship issue, not a product issue. If resurfacing is any part of your project with this contractor, ask very specific questions about their Diamond Brite application process and get the warranty in writing before you start.
Verify the business beyond the reviews
Reviews tell you what past customers experienced. They don't tell you whether the contractor is currently licensed, insured, or in good standing. Here's how to check each of these for Cliff's Pools and Patios specifically. If you're searching for Syracuse pool and patio reviews, this guide can help you confirm you're comparing the right contractor before you base decisions on ratings alone Cliff's Pools and Patios.
License status
Go to myfloridalicense.com and search for the DBA 'Cliff's Pools and Patios Affordable Makeovers' or the corporate name 'The Business Man Inc.' The company claims licenses CPC1460184 and CBC1265425 on their website. The Houzz profile lists CGC 1521290 and CPC RP252555139 as additional numbers associated with the business. One Florida DBPR record shows a license under qualifying person Clifford H. Freyman (DBA: Cliff's Pools and Patios Affordable Makeovers) with a 'Registered Pool/Spa Contractor' designation. You want to confirm the current status of every license number you find and check whether the qualifying agent is still active. One record in the research data shows a status of 'Delinquent, Active' for one license entry, which is worth clarifying directly with the contractor before you proceed.
Insurance
The company states it is 'fully licensed and insured,' but you should ask for a certificate of insurance directly, naming you as an additional insured on the general liability policy. Confirm both general liability and workers' compensation coverage. For a pool or patio project in Broward or Palm Beach County, you want at least $1 million in general liability. Don't accept a verbal assurance; ask for the certificate before any work starts.
Portfolio and references
Cliff's Pools maintains a before-and-after photo gallery and service-specific photo galleries (including paver projects) on their website. Look at those photos, but also ask for references on projects that match your specific scope. If you're getting a pool resurfaced with Diamond Brite, ask for three recent Diamond Brite resurfacing customers and call them. Specifically ask whether the finish looks the same now as it did six months after completion. That question will surface the exact issue that shows up in the negative reviews faster than any generic 'were you satisfied?' question.
Permits and inspection records
Pool construction and major resurfacing in Florida typically requires permits. BuildZoom tracks permitting activity for contractors, so check their BuildZoom profile for permit history in your county. Ask the contractor directly: 'Will you pull the permit for this project, and can I see the permit before work starts?' A contractor who avoids pulling permits is a contractor who avoids inspections, and inspections are how substandard work gets caught before you pay the final invoice.
Warranty terms
Given the Diamond Brite dispute history, warranty documentation is non-negotiable for this contractor. Ask for the warranty in writing before you sign the contract. Confirm what is covered (labor, materials, or both), for how long, and what the claims process looks like. If the company says 'we stand behind our work' verbally but won't put specific terms on paper, that's a problem.
Questions to ask and documents to request before hiring
Here's a practical list you can bring to your first meeting or use in an email exchange with Cliff's Pools and Patios before you sign anything.
- Can you provide the current license numbers for this project, and can I verify them at myfloridalicense.com? (Confirm each number is active and tied to the correct qualifying agent.)
- Can you send me a certificate of insurance showing general liability and workers' comp coverage, naming me as an additional insured?
- Who is the qualifying contractor on this project, and will they be on-site or supervising remotely?
- For pool resurfacing: what is your Diamond Brite application process, specifically around water management and curing? What steps do you take to prevent hydration staining?
- What is the project timeline from start to finish, and what milestones are included in the contract? What happens if you miss those milestones?
- Can you provide three recent references for projects similar in scope to mine? Specifically customers from the past two years?
- What does your written warranty cover, for how long, and what is the process if I have a defect claim after project completion?
- Will you pull all required permits, and can I review the permit before work begins?
- What is the payment schedule, and what percentage is due at each phase? (Never pay more than 10 to 30% upfront in Florida.)
- Can you provide a line-item written estimate so I can compare it to other quotes?
Documents to request and keep copies of: signed contract with scope of work, payment schedule, and timeline; certificate of insurance; copies of all applicable contractor licenses; written warranty terms; permit documentation; and a punch list signed off by both parties at project completion.
Red flags that should make you pause or walk away
Some of the complaints documented across Cliff's Pools review platforms match the most common red flags in pool and patio contracting generally. Here's what to watch for specifically, with context from what reviewers have described about this contractor.
- Warranty refusal for documented application defects: If a manufacturer's inspection identifies an application defect and the contractor still refuses to remediate, that's a walk-away scenario for future work and a lawsuit scenario for current work. This exact situation is documented in at least two separate Angi and HomeAdvisor reviews for this company.
- Aggressive or dismissive response to complaints: Multiple reviewers describe escalating tension when raising quality concerns, including claims of being yelled at. A contractor who can't receive criticism professionally is a contractor you can't trust to handle punch-list items after you've paid.
- Undisclosed price increases on ongoing service: The 2022 BuildZoom complaint describes service price increases without notification. If you're signing up for ongoing pool maintenance with this company (not just a one-time build or resurface), get the service pricing terms in writing.
- Vague or verbal-only warranty promises: Given the documented warranty disputes, if the company can't give you warranty terms in writing before you sign, don't sign.
- Project timelines not in the contract: Complaints about multi-month delays are documented on Revdex. If a contractor won't commit to a timeline in writing, they're not committing to a timeline at all.
- License status discrepancies: One DBPR record shows a 'Delinquent, Active' notation for one license entry. Delinquent status can indicate unpaid fees or lapsed renewal. Always verify current status directly at myfloridalicense.com before hiring.
- High upfront payment demands: Florida law limits deposit requirements. If you're asked for more than 30% upfront, or for full payment before project milestones, that's a red flag regardless of the contractor.
How to compare quotes and make your final decision
Get at least three quotes for any pool or patio project. When you compare them to a Cliff's Pools and Patios estimate, make sure you're comparing the same scope: same finish product, same equipment specs, same warranty terms. For more specific insight, you can also read oasis pools and patios annapolis reviews to compare how other local pool builders handle finish quality and warranty issues Cliff's Pools and Patios estimate. Their new pool construction page claims pools completed 'in under 90 days' and lists specific included features like LED color-changing lights, salt chlorine systems, and variable-speed pumps. When you get a competing quote, confirm whether those same features are included or whether they're listed as upgrades. A lower competing quote that excludes a variable-speed pump (required by Florida law for new installations) or a salt system isn't actually a lower quote.
When you have three quotes in hand, compare them on these dimensions: total price, payment schedule, timeline with milestones, warranty terms (labor and materials, duration), permit responsibility, and which qualifying contractor is named. Price alone is a poor filter. The contractor with the middle-tier price who puts everything in writing and gives you three solid references will almost always be the better choice over the cheapest bid with vague terms.
If you're researching multiple pool and patio contractors in the region, it's worth comparing experiences at other Florida-area and regional operators alongside Cliff's Pools. If you are specifically looking for long island pool and patio reviews, use the same approach: compare review patterns, verify licenses, and confirm warranty terms in writing. Other companies reviewed on this site, including contractors serving different parts of the Southeast and Mid-Atlantic, can give you a useful baseline for what typical ratings, warranty terms, and complaint patterns look like across the industry. That context helps you judge whether a 4.2-star rating with specific finish complaints is above or below average for contractors in this space.
The bottom line on Cliff's Pools and Patios
Cliff's Pools and Patios is a legitimate, licensed, long-running business. They're not a fly-by-night operation. But the review record is clear that a meaningful subset of customers has had serious problems with pool finish quality (specifically Diamond Brite resurfacing), warranty responsiveness, and how the company handles disputes. For more detailed island pools and patios reviews, compare how other local customers describe finish quality, warranty follow-through, and project timing review record is clear. Those aren't minor complaints. If your project involves pool resurfacing with Diamond Brite or any other finish, you need to ask very specific questions about their application process, get the warranty in writing, and call at least two recent resurfacing customers before signing. For more detail on southern ledge pools and patios reviews, look for patterns in Diamond Brite finish complaints, warranty responses, and project timelines across multiple platforms. If you're looking for central New Jersey options, check out Central Jersey Pools Patio & More reviews to compare how local crews handle finishes, timelines, and warranty follow-through. If the company can't or won't answer those questions clearly, that tells you what you need to know. If you're searching for stay cool pools and patios LLC Maryville reviews, use the same checklist here to confirm the exact company and evaluate what past customers reported.
FAQ
How can I tell if I am reading reviews for the right Cliff’s Pools and Patios, since the business appears under multiple names and addresses?
Cross-check at least three identifiers on the same review page, including the phone number (954-742-2000) and both Florida license numbers shown on the contractor’s profiles. Also verify that the address country match makes sense for the reviewer's service area (Broward vs Palm Beach), since some listings are duplicated by platform and can split review counts.
What’s the single most important question to ask about Diamond Brite resurfacing before signing?
Ask what exact application steps they follow (surface prep, how they prevent water entrapment, cure time, and inspection checkpoints), then request the warranty terms specifically tied to workmanship. If they only discuss the product and cannot describe the process, treat that as a workmanship risk given the recurring mottling and dispute pattern.
If they say the issue was a product problem, how do I evaluate whether it was workmanship?
Ask whether they will allow or repeat an independent manufacturer-style inspection, and who pays for it. In similar disputes, an external diagnosis pointing to application defect (such as water entrapment or hydration stains) changes what should be covered, so you want a clear process and responsibility in writing.
What should I request to confirm their warranty will actually protect me if the finish fails?
Request the warranty in writing before work starts, including what is covered (labor, materials, or both), the duration, exclusions, and the claims timeline. Make sure the warranty references the specific finish type you are buying (for example Diamond Brite) and requires the same remedy the company will perform (often resurfacing) when conditions are met.
Is it safe to rely on BBB accreditation or an A+ rating when the reviews mention workmanship and delays?
Use the BBB primarily for legitimacy signals, not as the main feedback source. If you see limited narrative reviews, you should weight platform-specific, detailed accounts and focus on whether the company responds with technical fixes rather than outright denials.
If they respond aggressively to negative reviews, does that mean they are unreliable?
It is a warning sign, especially when the response does not address the technical complaint, timeline, or corrective action. A more reliable pattern is a response that explains what was done, offers remediation, and clarifies warranty handling. Dismissive replies alone are not proof, but they are a useful decision factor.
How do I verify they are currently licensed and that the qualifying agent is active?
Check every license number you see on their profiles against the Florida DBPR database and confirm each status, not just whether it exists. Also verify the qualifying person listed on the DBPR record is still the active qualifying agent, since one entry may show a delinquent status that needs clarification before you proceed.
What insurance should I require for a pool or patio project in Broward or Palm Beach County?
Ask for a certificate of insurance naming you as an additional insured on the general liability policy, and confirm both general liability and workers’ compensation coverage. Aim for at least $1 million general liability, and do not accept verbal assurances without the actual certificate.
Should I ask for permits even if they say they handle everything?
Yes. Ask directly, “Will you pull the permit for this project, and can I see the permit before work starts?” Then confirm permit responsibility in your contract. If they cannot show the permit or try to defer it, that raises inspection and rework risk.
What reference calls should I make to validate Diamond Brite durability?
Ask for at least three recent resurfacing customers and call them, not just for general satisfaction but for a timed check. Specifically ask whether the finish looks the same now as it did around six months after completion, since the recurring complaint pattern involves deterioration within the first few months.
When comparing three quotes, what details must match so I am comparing apples to apples?
Ensure the same finish product, the same equipment specifications, and the same warranty terms. Also verify permit responsibility and the named qualifying contractor in each estimate, since a lower number can result from exclusions like missing salt systems or variable-speed pump details.
What payment structure should I look for to reduce financial risk?
Look for a schedule tied to milestones (for example, prep and demolition, finish installation, equipment commissioning) rather than large upfront payments. If their payment plan does not match visible progress checkpoints, ask to restructure it and get the updated schedule in the signed contract.
What documents should I insist on at the start of the project?
Request a signed contract with the scope, payment schedule, and timeline, the certificate of insurance, copies of applicable contractor licenses, written warranty terms, and any permit documentation. Also require a signed punch list at completion, so you have a documented closeout standard if issues appear after handoff.
How can I tell if the project timeline claims (like “under 90 days”) are realistic?
Ask for a milestone calendar, including how long each phase will take and what could delay it (permit approval, material lead times, weather windows). Then compare it to the payment and completion terms, since timelines without milestones and contingencies are hard to enforce if delays happen.
Citations
Cliff’s Pools and Patios identifies its service footprint as “Broward & Palm Beach Counties, Florida” and states it is “fully licensed and insured.”
Cliff's Pools & Patios - homepage - https://www.cliffspools.com/
The company’s website footer lists contact info and addresses: phone (954) 742-2000, fax (954) 742-2006, email [email protected], and address 407 E Prospect Rd (NE 44th St), Oakland Park, FL 33334, plus license numbers CPC1460184 and CBC1265425.
About Cliff's Pools & Patios - https://www.cliffspools.com/about-cliffs-pools-patios/
BBB lists the business name as “Cliff’s Pools & Patios Affordable Makeovers” and shows it as a division/related entity of “The Business Man, Inc.” (Type of entity: corporation).
BBB Business Profile — Cliff's Pools & Patios Affordable Makeovers - https://www.bbb.org/us/fl/oakland-park/profile/pool-contractors/cliffs-pools-patios-affordable-makeovers-0633-40000229
Florida DBPR license record shows the primary name “THE BUSINESS MAN INC” with DBA “CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS.”
myfloridalicense.com — THE BUSINESS MAN INC (DBA: CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS) - https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=050146D7F46CF26C6066C79EDA93DC7E
Florida license record includes a DBA match for “CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS,” indicating “similarly named” listings may be associated with the DBA rather than a separate company.
myfloridalicense.com — GAYLORD, RYAN C (DBA: CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS) - https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=50B0C4EAEEEB38289A2FECF25D13E7F3
A separate Florida contractor license/qualifying person record is shown under the same DBA: “CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS,” reinforcing DBA/individual-license structure.
myfloridalicense.com — FREYMAN, CLIFFORD H (DBA: CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS) - https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=C3972DC9DB6A5C13F9D256C1C3DCE4CC
Angi lists “Cliff's Pools & Patios” with “Additional DBA names” including “Cliff's Pools & Patios Affordable Makeovers” and “The Business Man, Inc.”
Angi — Cliff's Pools & Patios reviews - https://www.angi.com/companylist/us/fl/fort-lauderdale/cliff%27s-pools-and-patios-reviews-356377.htm
BBB shows “BBB Accredited Since: 9/30/2006,” “Business Started: 10/21/2002,” and “Business Incorporated: 12/9/1986.”
BBB Business Profile — Cliff's Pools & Patios Affordable Makeovers - https://www.bbb.org/us/fl/oakland-park/profile/pool-contractors/cliffs-pools-patios-affordable-makeovers-0633-40000229
HomeAdvisor shows a review presence for “Cliff's Pools & Patios Affordable Makeovers” with an overall rating of 4.2 and (as displayed) 30 reviews (page crawl indicates very recent access).
HomeAdvisor — Cliff's Pools & Patios Affordable Makeovers Reviews (Sunrise, FL) - https://www.homeadvisor.com/rated.CliffsPoolsandPatios.12966629.html
HomeAdvisor also shows another page entry for “Cliff's Pools & Patios Affordable Makeovers” with rating 4.1 and (as displayed) 38 reviews—indicating multiple listings/pages may exist for the same brand/DBA.
HomeAdvisor — Cliff's Pools & Patios Affordable Makeovers Reviews (Oakland Park, FL) - https://www.homeadvisor.com/rated.CliffsPoolsPatios.127200023.html
Angi displays a 4.2 rating with (as displayed) 88 reviews on its listing page (company profile page).
Angi — Cliff's Pools & Patios reviews - https://www.angi.com/companylist/us/fl/fort-lauderdale/cliff%27s-pools-and-patios-reviews-356377.htm
Houzz shows “Average rating: 3 out of 5 stars” with “2 Reviews,” and lists service address as 10178 NW 47Th St, Sunrise, FL 33351 plus license numbers (CGC 1521290, CPC RP252555139).
Houzz — Cliff's Pools & Patios (Project Photos & Reviews) - https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/cliff-s-pools-and-patios-pfvwus-pf~1511080462
Revdex.com has a dedicated complaint/review record for “Cliff's Pools & Patios Affordable Makeovers,” including a written complaint alleging project delay/changes/quality issues and a contractor response disputing claims (response date shown on the page snippet includes 2019).
Revdex.com — Cliff's Pools & Patios Affordable Makeovers reviews/complaints - https://www.revdex.com/reviews/cliffs-pools-patios-affordable-makeovers/l17949277
BuildZoom shows a rating (“3.5 out of 5 stars, based on 4 reviews”) and includes a 2022 narrative complaint about alleged pool-service price increases and warranty/workmanship concerns.
BuildZoom — Cliffs Pools & Patios (reviews & permitting activity) - https://www.buildzoom.com/contractor/cliffs-pools-and-patios
A third-party business profile lists: website https://www.cliffspools.com, phone +1 954-742-2000, and an address 10178 Northwest 47th Street, Sunrise, Florida—useful for reconciling which physical addresses appear across platforms.
VisualVisitor — Cliffs Pools & Patios company data - https://www.visualvisitor.com/companies/3136643/cliffs_pools__patios
GuildQuality lists contact info (address 10178 NW 47th Street, Sunrise, FL 33351; phone 954-742-2000; cliffspools.com).
GuildQuality — Cliff's Pools & Patios profile - https://www.guildquality.com/profile/Cliffs-Pools-and-Patios
A HomeAdvisor narrative review (example shown on the listing) describes Diamond Brite “mottling/discoloration” within months of completion, plus claims about warranty responsibility/refusal and an independent manufacturer inspection in August 2017.
HomeAdvisor — Cliff's Pools & Patios Affordable Makeovers Reviews (Sunrise, FL) - https://www.homeadvisor.com/rated.CliffsPoolsandPatios.12966629.html
The same Diamonds Brite-related complaint is shown again on another HomeAdvisor listing page snippet, reinforcing review pattern around post-install finish discoloration and warranty/service dispute.
HomeAdvisor — Cliff's Pools & Patios Reviews (another listing page) - https://www.homeadvisor.com/rated.cliffspoolspatios.156439926.html
Angi includes a 1.0-star narrative (Mark C., Oct 2017) alleging warranty refusal related to Diamond Brite finish mottling/discoloration and describing manufacturer diagnosis of an “application defect” (water entrapment/hydration stains) plus a recommended solution to resurface.
Angi — Cliff's Pools & Patios reviews - https://www.angi.com/companylist/us/fl/fort-lauderdale/cliff%27s-pools-and-patios-reviews-356377.htm
Angi contains additional negative narrative examples about changes/contract disputes and payment refusal (“We refused to pay for an estimate” appears in the snippet), illustrating another recurring review theme: disputes over scope/extra costs/payment timing.
Angi (Oakland Park) — Cliff's Pools & Patios Affordable Makeovers reviews - https://www.angi.com/companylist/us/fl/oakland-park/cliffs-pools-patios-affordable-makeovers-reviews-1.htm
Angi shows additional recurring complaint elements in multiple reviews including dissatisfaction with finish appearance (e.g., grout/application details in paver features), and mentions of “pressed hard” for additional deck drains in one review excerpt on the page.
Angi — Cliff's Pools & Patios reviews - https://www.angi.com/companylist/us/fl/fort-lauderdale/cliff%27s-pools-and-patios-reviews-356377.htm
A Revdex complaint example states the project “took much longer than contracted for,” includes claims about being “ignored and forgotten … for 4 months,” and alleges quality substandard enough to require contractor return; the contractor response disputes the claims.
Revdex.com — Cliff's Pools & Patios Affordable Makeovers reviews/complaints - https://www.revdex.com/reviews/cliffs-pools-patios-affordable-makeovers/l17949277
HomeAdvisor review snippets also mention communication/escalation behavior (e.g., review includes claims of being yelled at when asking about specific pool conditions such as “hollow” areas), suggesting a pattern of conflict during remediation discussions.
HomeAdvisor — Cliff's Pools & Patios Affordable Makeovers Reviews (Sunrise, FL) - https://www.homeadvisor.com/rated.CliffsPoolsandPatios.12966629.html
Houzz review example “KI kiciadab” (1/5) alleges the outcome is “unprofessional” and that the pool “looks awful,” including claims of being “upsold” to a product line and ending up with a “white patchy pool,” plus disputes about product suitability.
Houzz — Cliff's Pools & Patios (Project Photos & Reviews) - https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/cliff-s-pools-and-patios-pfvwus-pf~1511080462
Houzz review example “HU-816916085” (5/5) praises professionalism, friendly staff, prompt service, and satisfaction—useful to contrast positive patterns against the negative finish/warranty/redress themes.
Houzz — Cliff's Pools & Patios (Project Photos & Reviews) - https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/cliff-s-pools-and-patios-pfvwus-pf~1511080462
Florida DBPR record provides primary business identification for the franchise/brand DBA “Cliff’s Pools and Patios Affordable Makeovers,” supporting legitimacy verification beyond review sites.
myfloridalicense.com — THE BUSINESS MAN INC (DBA: CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS) - https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=050146D7F46CF26C6066C79EDA93DC7E
Florida license record ties the DBA to an identifiable qualifying agent/contractor entity (Clifford H. Freyman listed) and states “Registered Pool/Spa Contractor” license type.
myfloridalicense.com — FREYMAN, CLIFFORD H (DBA: CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS) - https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=C3972DC9DB6A5C13F9D256C1C3DCE4CC
The company homepage lists license numbers (example shown in snippet): “CPC1460184, CBC1265425,” supporting that they claim specific contractor licenses on their own site.
Cliff's Pools & Patios - homepage - https://www.cliffspools.com/
Company “About” page repeats claimed license numbers (CPC1460184 and CBC1265425) and contact/address details, which homeowners can cross-check against DBPR lookups.
About Cliff's Pools & Patios - https://www.cliffspools.com/about-cliffs-pools-patios/
BBB profile states the business is BBB Accredited (A+ rating shown on the page snippet) and provides the BBB file opened date (9/20/2006).
BBB Business Profile — Cliff's Pools & Patios Affordable Makeovers - https://www.bbb.org/us/fl/oakland-park/profile/pool-contractors/cliffs-pools-patios-affordable-makeovers-0633-40000229
A myfloridalicense license-relation page shows “RP252554756 Delinquent, Active FREYMAN, CLIFFORD H DBA:CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS,” including “Active” status and a “Registered Pool/Spa Contractor” reference plus dates shown in the snippet (supports checking current status for each license number).
myfloridalicense.com — license relation / status - https://www.myfloridalicense.com/licenseRelation.asp?SID=&licid=1876751
Houzz lists specific license numbers associated with the business in that profile: CGC 1521290 and CPC RP252555139, which can help align with Florida DBPR lookups.
Houzz — Cliff's Pools & Patios (Project Photos & Reviews) - https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/cliff-s-pools-and-patios-pfvwus-pf~1511080462
Revdex.com page includes at least one complaint plus a contractor response disputing the customer’s characterization of on-time completion/quality, which is evidence of a documented dispute history (not just anonymous review text).
Revdex.com — Cliff's Pools & Patios Affordable Makeovers reviews/complaints - https://www.revdex.com/reviews/cliffs-pools-patios-affordable-makeovers/l17949277
The company provides a “Before & After Photos” section on its website, which homeowners should inspect for photo dates, scope similarity, and whether before/after matches review claims.
Cliff's Pools & Patios — Before & After Photos - https://www.cliffspools.com/before-after-photos/
Service pages repeatedly point to patio/paver photo galleries (e.g., “Patio Pavers Photo Gallery”), indicating the firm maintains a visual project library that can be cross-checked against review narratives.
Cliff's Pools — Deerfield Beach Patio Pavers (service page with gallery pointer) - https://www.cliffspools.com/deerfield-beach-patio-pavers/
A “New Pool Construction” page claims pools are “completed in under 90 days” (as displayed), and lists included equipment/features (e.g., LED color-changing lights, salt chlorine system, variable speed pump, more steel, thicker beams) that homeowners can use to compare against installed equipment claims in reviews.
Cliff's Pools — Pools built better / new construction page - https://www.cliffspools.com/cliffs-new-pools-pools-built-better/
The resurfacing page lists multiple finish options including “Diamond Brite,” “River Rock,” “Florida Gem,” “Pebble Tec,” and others—relevant because multiple negative reviews center on Diamond Brite appearance/warranty disputes.
Cliff's Pools — Pool resurfacing (Diamond Brite and other finishes) - https://www.cliffspools.com/pool-heating-company/swimming-pool-remodeling/pool-resurfacing-2/
The Houzz profile includes both reviews and a “1 Project”/portfolio entry, providing a small sample of customer photo-based evidence that can be compared to the claims in other platforms.
Houzz — Cliff's Pools & Patios (Project Photos & Reviews) - https://www.houzz.com/professionals/decks-patios-and-outdoor-enclosures/cliff-s-pools-and-patios-pfvwus-pf~1511080462
HomeAdvisor review text includes negative claims about pool finish mottling/discoloration (“Diamond Brite”) appearing within months after completion, and disputes about responsibility/refusal to remedy per customer accounts.
HomeAdvisor — Cliff's Pools & Patios Affordable Makeovers Reviews (Sunrise, FL) - https://www.homeadvisor.com/rated.CliffsPoolsandPatios.12966629.html
BuildZoom includes a 2022 review that complains about pool-service price increases without notification and frames the business as “shady,” adding another complaint category beyond install workmanship (service/ongoing charges).
BuildZoom — Cliffs Pools & Patios (reviews & activity) - https://www.buildzoom.com/contractor/cliffs-pools-and-patios
Angi review excerpts include disputes relating to (a) warranty non-responsiveness and (b) change-related issues (e.g., extra deck drain requests, grout/application concerns), showing how scope and remediation disagreements show up in narratives.
Angi — Cliff's Pools & Patios reviews - https://www.angi.com/companylist/us/fl/fort-lauderdale/cliff%27s-pools-and-patios-reviews-356377.htm
Angi includes a company response to at least one negative review (Mark C., Oct 2017) stating claims are “false, baseless and damaging,” and also offering a direct phone number for questions—an indicator homeowners should ask for their specific warranty documentation and written remediation plan.
Angi — Cliff's Pools & Patios reviews - https://www.angi.com/companylist/us/fl/fort-lauderdale/cliff%27s-pools-and-patios-reviews-356377.htm
The company describes its process as hands-on/active involvement and states “beginning with the estimate,” and claims it “takes responsibility for your satisfaction” via “active ownership and effective communication”—homeowners should ask how this is operationalized in writing (milestones, punch list, warranty terms).
About Cliff's Pools & Patios - https://www.cliffspools.com/about-cliffs-pools-patios/
The company claims it is “fully licensed and insured” and posts “Recent Projects,” which homeowners can use to request matching jobsite references and permits for the closest analogs to their own scope.
Cliff's Pools & Patios - homepage - https://www.cliffspools.com/
BBB’s business profile provides an external reputation/legitimacy anchor (accreditation + file history) that homeowners can use alongside contractor-license status checks before paying.
BBB Business Profile — Cliff's Pools & Patios Affordable Makeovers - https://www.bbb.org/us/fl/oakland-park/profile/pool-contractors/cliffs-pools-patios-affordable-makeovers-0633-40000229
Florida DBPR licensing provides the best starting point to verify the exact entity/DBA being contracted for, reducing risk of confusing similarly named companies across review sites.
myfloridalicense.com — THE BUSINESS MAN INC (DBA: CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS) - https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=050146D7F46CF26C6066C79EDA93DC7E
Florida DBPR licensing can verify that an identifiable qualifying person/agent is tied to the DBA for the specific license type (here, Registered Pool/Spa Contractor), which should be checked for “current” status before hiring.
myfloridalicense.com — FREYMAN, CLIFFORD H (DBA: CLIFF'S POOLS AND PATIOS AFFORDABLE MAKEOVERS) - https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=C3972DC9DB6A5C13F9D256C1C3DCE4CC
A documented complaint example on Revdex includes both allegation and company response, which homeowners can treat as an evidence source to ask the firm for case-specific documentation if similar issues match their project.
Revdex.com — Cliff's Pools & Patios Affordable Makeovers reviews/complaints - https://www.revdex.com/reviews/cliffs-pools-patios-affordable-makeovers/l17949277
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