Precision Pools and Patios Reviews: What to Know Before Hiring

Precision Pools and Patios LLC (South Dennis, MA) has a mixed but mostly positive review profile across platforms: a 4.6 on Google (36 reviews), 3.8 on Angi (26 reviews), and a BBB A+ rating with accreditation since 2015. Angi’s company listing snippet for Precision Pools and Patios shows a rating of 3.8 with 26 reviews 8 on Angi (26 reviews). The company does solid work for many customers, particularly on stamped concrete pool decks, inground pools, and hardscaping like travertine patios and fire pits. But there are real red flags in the negative reviews, including post-project concrete failures, communication dropoffs after final payment, and at least one detailed complaint about construction shortcuts. Whether they're the right hire for your project depends heavily on your project type, your location, and how carefully you structure the contract upfront.

What Precision Pools and Patios actually builds

Based on the reviews aggregated across Google, Angi, HomeAdvisor, and Birdeye, Precision Pools and Patios operates primarily in the Cape Cod area of Massachusetts (South Dennis, Harwich, East Dennis, and surrounding towns). The work they're reviewed for falls into a few clear categories: inground pools (both vinyl liner and gunite), stamped and poured concrete pool decks, paver and travertine patios, retaining walls, fire pits and outdoor fireplaces, outdoor kitchens, water features, and landscaping. One reviewer describes a full build including a "14 x 20 L-shaped salt water pool, cantilever concrete edge, and stamped concrete around the pools." Another mentions "travertine patios and classic New England stone walls." So this is a full-scope outdoor living contractor, not just a pool company or just a hardscaper.

One important note before you dig into the reviews: there is a similarly named company called Precision Pools and Patios Inc in Kansas City, MO. If you're not on Cape Cod, double-check you're reading reviews for the right entity. The Massachusetts LLC is at 20 Buckwood Drive, South Yarmouth, MA. Any review from a dramatically different geography should be set aside when evaluating the Cape Cod business.

How to actually read their reviews (don't just look at the star average)

The headline ratings tell an incomplete story. A 4.6 on Google sounds strong, but Angi shows 3.8 across 26 reviews, and Houzz shows a single 1-star review. HomeAdvisor includes both glowing 5-star entries and a brutal 0.5-star complaint about a $70,000-plus project gone wrong. The spread matters more than the average. Here's how to read these signals more usefully:

• Recency: Prioritize reviews from the last two years. One major negative Google review documents stamped concrete deterioration that started showing up in fall 2024 on work done in 2021. That's a three-year lag between project completion and failure. Reviews from 2022 or earlier may not reflect long-term durability yet.
• Project-type match: A reviewer who had a simple patio reseal is not the same as someone who had a full gunite pool install. Filter by project scope. Praise for 'clean job site' and 'professional crew' is useful but doesn't tell you how the concrete held up two winters later.
• Platform context: Google reviews skew positive because happy customers are more likely to leave them unprompted. Angi and HomeAdvisor attract more contract-driven reviews, including from dissatisfied customers who went looking for a resolution channel. A 3.8 on Angi alongside a 4.6 on Google is a meaningful signal worth investigating.
• One-star details: Don't dismiss low-rated reviews as outliers without reading them carefully. The 0.5-star HomeAdvisor review includes specific allegations: missing expansion joint cuts, alleged failure to ground and bond the pool electrically, hazardous sealant on coping, and a pattern of the owner becoming unreachable after large checks cleared. These are specific, technical claims worth taking seriously.
• Change order patterns: At least one Google reviewer specifically called out two change orders (for a water feature and a larger patio footprint) but noted that pricing was agreed upfront before work started. That's a positive signal. Look for whether other reviewers mention change orders being handled transparently or used to inflate the final bill.

What happy customers consistently say

Across the positive reviews, a few themes repeat often enough to be meaningful. Tim Kelley (the owner) is described repeatedly as accessible, responsive during the sales and planning phase, and open to design changes. One Google reviewer specifically notes that Tim was "readily accessible and open to suggestions and changes" and that Brenda Kelley managed scheduling and logistics, keeping the customer "on the same page" throughout. That kind of owner-led communication is genuinely valuable in a contractor relationship and shows up in multiple independent reviews.

Workmanship praise is specific, not generic. Reviewers describe "stamped impressions are deep, the color fantastic" and a clean, orderly job site. One Birdeye review notes the crew worked "from sunrise to sunset," which suggests intensity and timeline focus on at least some projects. Several HomeAdvisor reviewers highlight that Tim was "promptly scheduled" and "very professional, neat and easy to work with." The fire pit and patio combination work, and the travertine/stone wall projects, get the most consistently enthusiastic responses.

blank" rel="noopener noreferrer">Budget transparency is praised in at least one detailed Google review: "Our project never went over budget for the items detailed in the contract, and any upgrades were agreed upon upfront with pricing before being implemented." That's the standard you want from any contractor, and it's encouraging to see it reflected in reviews.

The complaints worth taking seriously

The negative reviews are specific enough that they can't be brushed off as one disgruntled customer. Here's what comes up more than once, or what's detailed enough to warrant real attention:

• Concrete durability: A 2024 Google review documents significant stamped concrete deterioration on a 2021 build, including flaking, crumbling, and vertical cracking through 4-inch concrete. The reviewer claims the concrete lacked a proper gravel/stone base and that wire mesh was placed too low in the slab rather than in the upper third as industry practice calls for. Whether or not the reviewer's specs are exactly right, visible cracking within three years on a pool deck is a documented failure.
• Post-payment communication: Multiple negative reviewers describe the same pattern: calls and messages going unreturned after a large payment was made or after project completion. One Google reviewer says 'numerous phone messages went unreturned' after reporting deck problems. The Houzz reviewer calls out 'no communication' throughout the project. This is the most consistent failure mode in the critical reviews.
• Alleged construction shortcuts: The HomeAdvisor 0.5-star review alleges that expansion joints and decorative cuts promised in the contract were not made, that coping sealant was described as hazardous to children and pets, and that electrical grounding and bonding of the pool was allegedly skipped. These are safety-level concerns, not cosmetic complaints. The reviewer also describes threatening behavior during a dispute.
• Timeline overruns: The Houzz reviewer states the project took over a year for what they describe as a small pool. The review cites refusal to complete contracted work and structural issues including walls that were not level or plumb.
• Warranty and follow-through: Several reviewers report difficulty getting the company back on-site after identifying warranty-eligible issues. When a contractor stops returning calls after final payment, warranty claims become nearly impossible to enforce without legal action.

Questions to ask before you hire them

Your questions should be calibrated to your project scope. Here's how to approach it depending on what you're building:

If you're building a pool (vinyl liner, gunite, or saltwater)

1. Can you walk me through the base preparation for the pool deck, specifically what goes under the concrete slab (gravel depth, wire mesh placement, and expansion joint locations)?
2. Who is responsible for electrical grounding and bonding, and can I get documentation of that inspection?
3. What is your warranty on the pool shell, the coping, and the concrete deck separately, and do you have that in writing?
4. Can I speak with two or three customers from the past 18 months whose pool projects have gone through at least one full winter season?
5. How do you handle change orders, and will every change be priced in writing before any work proceeds on that change?

If you're doing hardscaping only (patio, retaining wall, fire pit)

1. What materials are you specifying, and can I see a completed project in a similar material that's at least two years old?
2. How do you handle expansion and contraction in stamped concrete, specifically how many cuts and where?
3. What is the sealant product you use, and is it safe for children and pets after curing?
4. What does your cleanup process look like at the end of each workday, and at project completion?
5. What's the process if I call about a warranty issue six months after the project closes?

If you're comparing multiple bids

1. Can you provide a line-item breakdown so I can compare your quote directly with other bids on the same specs?
2. What permits are required, who pulls them, and are permit fees included in this quote?
3. What is your payment schedule, and what percentage is retained until final inspection and punch list sign-off?
4. How many projects are currently active, and what is the realistic start and completion window given your current schedule?

How to verify they're the right fit before signing anything

In Massachusetts, residential contractors doing home improvement work are required to hold a Home Improvement Contractor (HIC) registration, and those doing structural work need a Construction Supervisor License (CSL). Pool work can involve both. Massachusetts does not have a single unified pool contractor license, so the applicable credentials depend on the scope of the project. You can verify HIC and CSL status directly through Mass.gov's contractor hub and licensing lookup tools. Ask for the contractor's 6-digit HIC registration number before signing anything, and confirm it's current and in good standing.

Beyond licensing, confirm general liability insurance and workers' compensation coverage, and ask for certificates of insurance naming you as an additional insured for the duration of the project. A contractor who pushes back on that request is a warning sign. Check the BBB listing for the Massachusetts LLC specifically (20 Buckwood Drive, South Yarmouth, MA), not the Kansas City entity, which is a separate business with the same name. Confirm the legal entity name on your contract matches the BBB listing exactly.

For references, ask specifically for customers whose projects match your scope and have been complete for at least 12 to 18 months. Anyone can give you a reference from a project that finished last month. You want to talk to someone who's been through a full season and has had a chance to see how the work holds up and how the company responds if something needs attention.

Service area matters too. If you are specifically looking at patio pools Tampa reviews, also compare how local contractors handle similar materials and timelines. The reviews and business address point to Cape Cod and the surrounding South Shore/Upper Cape region. If you're significantly outside that footprint, a contractor stretching their crew across a longer travel distance can affect scheduling, supervision, and accountability if something goes wrong.

How Precision Pools and Patios compares to similar contractors

The mixed review profile here is actually pretty common for regional pool and patio contractors. Platforms like Angi and HomeAdvisor tend to surface more detailed complaints than Google, and a gap between a 4.6 Google score and a 3.8 Angi score is not unusual. What makes this company's profile worth scrutinizing more carefully is the specificity of the technical complaints, particularly around concrete construction methods and post-project communication. Those aren't vague complaints about price or personality.

If you're in the Cape Cod area and comparing options, it's worth looking at verified reviews for other regional pool and patio contractors the same way: check Google and Angi side by side, read the one- and two-star reviews carefully, and look for patterns rather than isolated incidents. If you're also looking for patios, pools, or driveway contractors, Precision Pools and Patios reviews can help you compare workmanship and communication across similar hardscaping scopes patios pools driveways inc reviews. Other regional contractors in the pool and patio space show similar patterns in review data, where platform, project type, and review recency all shift the picture significantly from the headline rating.

Your next steps today

If you're actively evaluating Precision Pools and Patios right now, here's how to move forward without leaving yourself exposed:

1. Read the reviews by project type first. Filter for reviews that match your specific scope (pool build vs. patio only vs. hardscape) and sort by recency. A positive stamped concrete review from 2020 doesn't tell you what the 2023 or 2024 builds look like.
2. Verify licensing and insurance today. Go to Mass.gov's contractor hub and look up the HIC registration for Precision Pools and Patios LLC. Ask Tim Kelley directly for the registration number and confirm it matches. Request certificates of general liability and workers' comp before any site visit.
3. Confirm the exact legal entity. The contract should name Precision Pools and Patios LLC (the Massachusetts entity). Cross-reference the name and address against the BBB listing to make sure you're not accidentally dealing with a differently structured entity.
4. Request a written, itemized quote. Don't accept a lump-sum number. Ask for line-item pricing that includes materials, labor, permits, site prep, and cleanup. This makes it possible to compare bids and also to hold the contractor accountable if scope creep happens.
5. Structure the payment schedule to protect yourself. Never pay more than 30 to 33 percent upfront. Tie payment milestones to completed, inspectable work stages, and retain at least 10 percent until the final punch list is signed off and any required inspections are passed.
6. Get warranty terms in writing. Ask specifically: what is covered, for how long, what voids the warranty, and what the process is for filing a claim. If the answer is verbal, ask for it in a written addendum before you sign.
7. Call two references from projects completed at least 12 months ago. Ask those references specifically whether the contractor returned calls after the project closed and whether anything needed to be fixed under warranty.
8. Compare at least two other local contractors using the same criteria. Use review aggregators and this site's filtering tools to find pool and patio contractors serving Cape Cod with verified reviews. Look at their Angi and Google ratings side by side, read the negative reviews with the same scrutiny, and make a side-by-side comparison before you decide.

The core of what the reviews tell you is this: Precision Pools and Patios has produced genuinely beautiful work for a number of customers, and the owner has a strong reputation for design and accessibility during the project. The risk zone is what happens after the project, particularly if something needs follow-up or warranty attention. Going in with a tight contract, clear payment milestones, and documented warranty terms is the single most effective thing you can do to protect yourself, regardless of which contractor you ultimately choose. If you are also considering Patio Pools Inc, compare its patio pools inc reviews alongside these findings so you can see how satisfaction varies by company and project type.