PQS Pool and Patio Renovations Reviews - Homeowner Guide & Tips

PQS Pool and Patio Renovations is a South Florida contractor based in the Broward County area, operating under the legal name PQS Pool and Patio Renovations, LLC. Based on verified reviews aggregated across Angi, Trustburn, and BBB, the company carries an average rating of roughly 4.4 out of 5 on Angi (21 reviews, 2018–2021) and approximately 4.1 on Trustburn (8 reviews), but also holds a D+ rating from the BBB as of June 2026, which is a real red flag worth understanding before you hire.

Who This Guide Is For and What It Covers

If you live in South Florida, particularly Broward or Palm Beach counties, and you are weighing a pool renovation, paver patio, screen enclosure, or full backyard makeover, this guide is for you. It pulls together everything verifiable about PQS Pool and Patio Renovations reviews: what customers actually said, how ratings platforms verify feedback, what the BBB file reveals, how PQS compares to similarly named regional competitors, and what questions you should be asking before you sign any contract. I have gone through the public record so you do not have to start from scratch.

At-a-Glance: The Quick Take on PQS Reviews

Here is the honest summary before we go deeper. PQS earns genuinely strong marks from most customers, with 81% of Angi reviewers giving 5 stars. Happy clients highlight professional crews, clear communication, and quality paver and pool work. But 10% of Angi reviewers gave 1 star, and there is at least one detailed complaint alleging property damage and non-responsiveness that is worth reading carefully. The BBB file, opened as recently as June 17, 2026, shows a D+ rating tied to an unresolved complaint. BuildZoom, on the other hand, gives PQS a score of 100 and confirms an active Florida license with permitted project history. So the picture is mixed: strong on craft for most customers, with documented service failures for a minority.

What PQS Pool and Patio Renovations Actually Does

PQS markets itself as a one-stop backyard renovation company for South Florida homeowners, which is a reasonable description based on its listed services. The company operates out of multiple addresses: 1311 N Douglas Rd, Pembroke Pines, FL 33024 and 1691 W 37th St, Hialeah, FL 33012 both appear across business directories, with the Miramar address (14900 SW 30th Street, Miramar, FL 33027) listed on BBB. Their website is poolpatioreno.com and they can be reached at (866) 647-2846 or (954) 583-3355. The principal contact listed on both BBB and BuildZoom is Michelle Elizabeth Castillo.

Based on GuildQuality, BuildZoom, and company directory listings, PQS covers the following service categories for Broward and Palm Beach county homeowners:

• Pool resurfacing and remodeling (replastering, tile replacement, coping, interior finishes)
• Pool and spa construction
• Pool pump repair and equipment maintenance
• Paver installation for driveways, pool decks, and walkways
• Patio design and construction
• Screen enclosures and pool enclosures
• Outdoor living features (pergolas, outdoor kitchens, and backyard renovations)

The company also notes on its Angi profile that it is veteran-owned, offers Spanish-language service (Se habla español), and lists approximately 9 years of experience. BuildZoom's license data shows PQS holds a Construction Business Information license plus 11 additional licenses reported from Florida license-board records, which suggests a genuine breadth of permitted work rather than just marketing language.

How Pool And Patio Reviews Verifies and Rates Customer Feedback

When you read a review on this site, the word 'verified' has a specific meaning. We only aggregate and display reviews that can be traced back to a confirmed project transaction, a documented contractor-customer relationship, or a platform with its own verification process (such as Angi, which ties reviews to matched jobs, or BBB, which investigates complaints before publishing them). Reviews pulled from Reddit posts, promotional listings, or anonymous directory entries are flagged separately as community mentions rather than verified customer feedback.

Our rating scale runs from 1 to 5, matching industry-standard aggregator formats so you can compare contractors without mentally converting scores. A verified review earns that label when at least one of the following is true: the reviewer's name and project location are confirmed by the originating platform, the review references a specific permit or project date that can be cross-checked against public permit data (as BuildZoom tracks), or the review originated on a platform that requires a login tied to a real service request. BBB complaints carry additional weight because they involve a documented response process, meaning the contractor has been given a formal opportunity to resolve the issue.

What to Expect When You Read PQS Reviews

PQS reviews on Angi follow a consistent structure: the reviewer's first name and last initial, a star rating, a date, and a free-text description. The 21 Angi reviews span 2018 through 2021, which means the most recent verified platform reviews are now a few years old. That gap matters: licensing, staffing, and business practices can shift significantly in three to five years, which is part of why I also look at permit activity (BuildZoom shows 2023 and 2024 project permits) and more recent aggregator snapshots like Trustburn.

When reading any PQS review, pay attention to these data points specifically:

• Project type (pool resurface vs. paver install vs. enclosure) because quality and timeline experiences differ by service
• Project date and whether a permit was pulled (cross-check on BuildZoom or your county's permit portal)
• Whether the reviewer mentions a specific crew member or manager, which adds credibility
• How the company responded, if at all, to negative reviews
• Whether the complaint was resolved or left open on BBB

Star distributions tell a story too. PQS's Angi profile shows a bimodal pattern: the vast majority of customers are very happy (81% five-star) but a notable minority are genuinely unhappy (10% one-star, 5% two-star). There is almost nothing in the middle, with zero three-star reviews. That kind of spread usually means the contractor delivers excellent results when everything goes smoothly, but struggles with recovery when something goes wrong.

What Happy Customers Keep Saying

Reading through the verified Angi reviews, a few themes come up repeatedly in the positive feedback. Mrs. K. (January 2021, 5.0 stars) described PQS as 'the best company I have done business in South Florida,' a strong endorsement that reflects a common thread: customers who get a smooth project tend to feel genuinely well-served. Timothy L. (August 2020, 5.0 stars) specifically praised the company's communication, even noting that permit delays were not the contractor's fault, which is a fair and informed thing to say about South Florida permitting timelines.

Across verified reviews, the most consistent positive themes are:

• Quality of finished work, particularly paver installation and pool resurfacing
• Professional and knowledgeable crews
• Clear communication during the project, especially around permitting timelines
• Responsiveness during the sales and planning phase
• Value for price relative to other South Florida contractors
• Spanish-language service capability, valued by many Broward County homeowners

What Unhappy Customers Report

The negative reviews deserve the same careful reading as the positive ones. Stephen K.'s September 2020 review on Angi is one of the most detailed complaints in the public record: he describes alleged property damage and difficulty getting the company to respond after the problem occurred. The 0.5-star rating is the lowest the platform allows, and the length of the complaint suggests a genuinely frustrating experience rather than a minor grievance. This is consistent with the BBB's D+ rating, which reflects at least one unresolved complaint as of June 2026.

Across the negative reviews and the BBB file, the recurring complaints fall into a recognizable pattern that I see with many regional outdoor contractors:

• Alleged property damage during construction without adequate remediation
• Difficulty reaching the company after a problem surfaces (non-responsiveness post-sale)
• Change order disputes, where final costs diverged from the original quote
• Workmanship concerns on specific elements, typically discovered after project completion
• Unresolved complaints, evidenced by the open BBB complaint as of mid-2026

One thing I will say about the BBB D+ rating: a new BBB file opened in June 2026 with a single unresolved complaint can pull a rating down quickly, because BBB weighs complaint resolution heavily in its formula. It does not necessarily mean the company is in serious trouble, but it does mean you should ask PQS directly how that complaint was resolved before signing a contract.

Regional Context: South Florida Pool and Patio Market

PQS operates specifically in Broward and Palm Beach counties, which is a market with its own quirks. Permitting timelines in South Florida are notoriously long, and several positive PQS reviewers mentioned delays they correctly attributed to the county rather than the contractor. Pool resurfacing in this region typically runs between $4,000 and $12,000 depending on pool size and finish material, while paver installation can range from $10 to $25 per square foot for supply and labor. Screen enclosure pricing varies widely based on structure size and wind-load engineering requirements, which are stricter in South Florida due to hurricane codes. These regional cost and timeline benchmarks are worth keeping in mind when comparing any PQS quote to a competitor's bid.

How PQS Compares to Similar Regional Contractors

PQS is one of several pool and patio contractors with similar names and overlapping service areas. If you are researching South Florida or broader North American options, you may also encounter Aqua Pool and Patio, Discount Pool and Patio, My Pool and Patio, and Pool and Patio Works, all of which serve homeowners with broadly similar service offerings. Here is how the verifiable profile data compares:

The honest recommendation: do not choose between these companies based on name recognition alone. Each has a distinct regional footprint, review history, and license profile. For any contractor in this space, I always start with three things: an active state license verified on your state's contractor license portal, a permit history that shows they actually pull permits for their work, and at least 10 verifiable reviews from the past two years.

Before You Hire: Questions, Checklist, and Red Flags

Based on what the PQS review record reveals, and on what I have seen across hundreds of pool and patio contractor profiles, here is the practical checklist I would run through before signing with any South Florida outdoor renovation company.

Questions to Ask PQS (or Any Pool and Patio Contractor)

1. Can you provide your Florida contractor license number and the specific license category that covers this project?
2. Will you pull the required permits for this job, and can you show me examples of permitted projects from the past 12 months?
3. How do you handle change orders in writing, and what triggers a price adjustment?
4. What is your process if damage occurs to my property during construction?
5. Can you provide three references from projects completed in the past 18 months with contact information?
6. How is your warranty structured: what is covered, for how long, and is it in the written contract?
7. Who is my primary contact once the project begins, and what is the expected response time for issues?
8. What is the realistic timeline for this project given current county permitting timelines?

Hiring Checklist

• Verify active Florida license on the DBPR website (myfloridalicense.com) using the license number from BuildZoom or the contractor directly
• Search PQS on your county's permit portal to confirm recent permitted activity
• Read the full text of negative reviews, not just the star rating
• Check the BBB complaint history and specifically look for whether complaints were resolved
• Ask for a line-item written estimate, not a lump-sum bid
• Confirm insurance certificates (general liability and workers' compensation) are current
• Get at least two competing bids for context on pricing
• Review the contract for a clear payment schedule tied to project milestones, not arbitrary dates

Red Flags Worth Walking Away For

• Any contractor who cannot produce a license number on request
• A request for more than 25–30% upfront payment before work begins
• Verbal-only change order agreements with no paper trail
• No clear process for handling damage or warranty claims
• Pressure to skip permits to save time or money (this exposes you legally and financially)
• No verifiable physical address or disconnected phone numbers
• An unresolved BBB complaint with no contractor response on record

Sample Review Excerpts From Verified Customers

These excerpts are drawn from PQS's publicly accessible Angi listing and reflect the range of experiences reported by verified customers:

• Mrs. K., January 2021 (5.0 stars): 'The best company I have done business in South Florida.' A brief but confident endorsement reflecting high overall satisfaction.
• Timothy L., August 2020 (5.0 stars): Praised the company's communication and specifically noted that permit delays were not PQS's fault, demonstrating an informed customer who understood the South Florida permitting process.
• Stephen K., September 2020 (0.5 stars): A lengthy complaint describing alleged property damage during the project and difficulty getting PQS to respond or make it right after the work was completed. This is the most significant negative review in the verified record and should be read in full by anyone considering PQS for a large project.

Typical Project Scope and Timeline Reference

These ranges reflect the broader South Florida market and are consistent with Angi and HomeAdvisor cost data for the Broward and Palm Beach county area. HomeAdvisor's local listings and cost guides (see Top-Rated Swimming Pool Remodelings Experts in Hollywood, FL | HomeAdvisor) provide regional pricing and timeline benchmarks that align with these ranges. Individual PQS quotes will vary based on project complexity, material choices, and current labor costs. Always ask for a written itemized estimate so you can see exactly where the money is going.

Your Next Step: Finding Current Verified Reviews

The most useful thing you can do right now is stack multiple review sources rather than relying on any single platform. For additional comparisons, see our discount pool and patio reviews for budget-focused contractors. Cross-reference PQS's Angi profile (where the bulk of verified customer reviews live) with the BBB complaint record, the BuildZoom permit history, and Trustburn's aggregated snapshot. For additional comparisons, see pool and patio works reviews for side-by-side feedback on similar contractors. If the most recent verified reviews are from 2021 on Angi, lean harder on the permit activity data (BuildZoom shows 2023 and 2024 projects) and call the company directly to ask for recent references. A company doing active permitted work in the last 12 months should be able to produce at least two or three recent customer contacts without hesitation.

On this site, you can also compare PQS against other verified pool and patio contractors in the South Florida and broader North American market. For direct comparisons and side-by-side ratings, see my pool and patio reviews for verified customer excerpts and aggregated platform scores. If you are still in the research phase and have not yet narrowed down to a single company, reading through profiles for comparable contractors, including those operating in adjacent markets and service niches, will help you build a clearer picture of what a strong contractor review record actually looks like versus a mediocre one. Look for consistent permit activity, a resolved complaint history, and reviews that mention specific project types similar to yours.