Texas Pools and Patios is a real, operating company with a San Antonio location at 16264 San Pedro Ave, San Antonio, TX 78232 (phone: 210-524-0177) and a separate headquarters in Cedar Park, TX. If you are searching for reviews, you need to confirm you are reading feedback tied to the correct address before you draw any conclusions. If you want unique patios and pools reviews to help narrow your options, start by confirming the address matches your project location. Once you have the right listing, the review record is actually pretty useful: BBB shows an A+ rating with accreditation since 2006, 6 total complaints over 3 years, and zero complaints in the last 12 months. Reviews on Angi, Thumbtack, and Houzz fill in the workmanship and communication picture. Here is how to use all of that intelligently before you sign anything.
Texas Pools and Patios Reviews: How to Vet the Builder
Make sure you have the right listing before you read a single review
This is the step most people skip, and it causes real problems. Texas Pools and Patios appears under slightly different name variations across review platforms: 'Texas Pools & Patios,' 'Texas Pool and Patio,' and 'Texas Pools and Patios' are all in circulation. More importantly, the company has at least two physical locations: the San Antonio office at 16264 San Pedro Ave (ZIP 78232) and a Cedar Park headquarters at 601 S Bell Blvd (ZIP 78613). Angi, for example, has separate review pages for the San Antonio area and for Lakeway, TX, and they may surface different review sets even for the same company brand.
Before you read any review, cross-check the address and phone number on the listing. The San Antonio number is (210) 524-0177, and the website is texaspoolsandpatios.com. If a Yelp or Google result does not match that address or phone, you may be looking at reviews for a different location or a completely different contractor. On Houzz, you can filter reviewers by the service area they mentioned. On Thumbtack, some reviews are marked 'From Google,' so treat those as useful but unverified by the platform itself.
How to actually read pool and patio contractor reviews
Most people skim the star average and stop there. That tells you almost nothing. What you want is pattern recognition across multiple reviews, on multiple platforms, over a specific time window. Focus on reviews from the last 18 to 24 months (the market conditions, crew, and management may have changed before that). Read the 3-star and 4-star reviews first: those tend to be the most honest because the reviewer is neither thrilled nor furious.
Look for language that describes process, not just outcome. A review that says 'the pool looks beautiful' tells you almost nothing. A review that says 'the service coordinator kept us updated every Thursday, the crew finished on the agreed date, and they came back within a week to fix a drainage issue' is a goldmine. On Thumbtack's Texas Pools and Patios page, reviewers specifically mention communication quality, like 'communication was amazing' and 'kept us informed throughout the whole process.' Those are the kinds of concrete behavioral signals worth noting.
On MapQuest, at least one reviewer for this company discusses updated plaster, drainage issues, and a leak repair. That is useful: it tells you that post-project service requests have happened, and you should specifically ask how the company handled them. Recurring topics across reviews, like drainage, leak repair, or timeline delays, are not automatic disqualifiers. How the company responded matters more than the fact that the issue arose.
Where to look for reviews (and how to weight each source)
| Platform | What it's useful for | How to weight it |
|---|---|---|
| BBB | Complaint history, accreditation status, resolution record | High weight for patterns; A+ with 0 complaints in last 12 months is a genuine positive signal |
| Angi | Project-specific feedback, verified homeowner reviews | High weight; filter by San Antonio address |
| Houzz | Portfolio photos matched to reviewer comments | High weight; great for visual quality checks alongside written feedback |
| Thumbtack | Communication and process feedback, some Google-sourced reviews | Medium-high weight; flag which reviews are Google-sourced vs. platform-verified |
| Google Maps | Volume and recency | Medium weight; use for trends but not as standalone evidence |
| MapQuest | Aggregated snippets, useful for issue identification | Lower weight; use to surface topics to ask about, not as primary evidence |
Green flags and red flags to watch for
Not all positive reviews are equally valuable, and not all complaints mean run. Here is how to sort them.
Green flags worth trusting
- Multiple reviewers independently mention a specific coordinator or crew member by name, with consistent praise for follow-through
- Reviewers describe the company returning to fix post-install issues without a fight or extra charge
- Timeline estimates from reviews closely match what the company quoted you
- Reviews mention a written scope of work, change order process, or contract specifics (this signals professionalism in their process)
- BBB accreditation maintained over many years with a low complaint-to-resolution ratio (Texas Pools & Patios has held accreditation since April 2006)
- Cleanup after project completion is mentioned positively and unprompted across multiple reviews
Red flags that deserve follow-up
- Multiple reviewers describe disappearing after deposit: work stalls, calls go unreturned, and the project drags weeks beyond the quoted timeline
- Reviewers mention surprise change orders or costs that were not explained before work started
- Complaints about drainage problems, leaks, or plaster quality that the company never addressed after the project was 'complete'
- Reviews mention unlicensed subcontractors or confusion about who was actually doing the electrical or plumbing work
- A cluster of 5-star reviews posted within a short window with vague language and no project details (possible review stuffing)
- Company responses to negative BBB complaints that deflect blame without explaining what was done to resolve the issue
San Antonio specifics that affect your hiring decision
San Antonio has its own permitting and inspection requirements for residential pools. The City of San Antonio requires a Swimming Pool Application (available as a PDF through the city's residential permits page) for new pool construction. Your contractor should be pulling that permit, not you, and they should hand you the permit number before any digging starts. If a contractor suggests you pull the permit yourself or suggests skipping it, that is a hard stop.
On the licensing side, pool construction that includes electrical work (lighting, pumps, automation) requires specific licensing through the Texas Department of Licensing and Regulation (TDLR). The relevant credential is a Residential Appliance Installation Contractor (RAIC) license, which covers pool-related residential electrical devices. You can verify any license at the TDLR's 'Search/Verify Licenses or Projects' tool online. Ask your contractor directly: who holds the RAIL or RAIC license for the electrical scope on your project, and can they provide that license number so you can verify it? Legitimate contractors will not hesitate to answer.
San Antonio's climate also puts specific demands on outdoor projects. Heat and soil expansion cycles are hard on concrete pool decks and patio slabs. Pay extra attention to reviews that mention pools, patios, and decks, since outdoor hardscape issues can show up differently over time pool decks and patio slabs. Reviews that mention cracking, settling, or drainage issues within the first two years are worth weighing carefully, because those are common failure points in this region. Ask specifically how the contractor addresses soil prep and drainage design before construction begins.
Questions to ask and documents to request before you sign
Walk into any contractor meeting with this list. A good contractor answers all of it without hesitation. If someone gets evasive or dismissive on any of these points, that tells you something important.
Questions to ask out loud
- Who will be my primary point of contact from start to finish, and how often will you proactively update me on progress?
- What is the realistic timeline for my specific project type, and what are the most common reasons timelines slip?
- Who handles the electrical work on the pool, and what is their TDLR license number so I can verify it?
- Will you be pulling the city permit, and will you give me the permit number before any work begins?
- How do you handle change orders: are they always in writing with a cost breakdown before work continues?
- What does your warranty cover, for how long, and what is the process if I have an issue in year one or two?
- Can you give me two or three references in the San Antonio area with projects completed in the last 12 months?
Documents to request before signing anything
- Certificate of general liability insurance (verify it is current and covers the full project value)
- Workers' compensation insurance certificate (protects you if a worker is injured on your property)
- TDLR license number for any electrical scope, verified independently through the TDLR website
- Written scope of work that itemizes materials, finishes, dimensions, and specific products by name or model
- Payment schedule tied to project milestones, not calendar dates or requests
- Written change order policy included in the contract
- Warranty document in writing, not just a verbal assurance
- A copy of the permit application or confirmation it has been submitted to the City of San Antonio
How to build a shortlist and compare quotes using the review evidence
Do not shortlist a contractor just because they have the most reviews or the highest average star rating. Build your shortlist by matching review themes to your specific project. If you are doing a pool renovation involving plaster and drainage, look specifically for reviewers who describe similar projects and how the company handled complications. If you want, you can also compare Watson's Pools and Patios reviews to see what homeowners report about similar plaster and drainage work Texas Pools and Patios reviews. Texas Pools and Patios has a documented history across Angi, Houzz, and Thumbtack: cross-reference the service area claimed in reviews (San Antonio vs. If you are also looking for Pettis Pools & Patio reviews, use the same approach: confirm the service area match and look for repeatable patterns across multiple platforms. Lakeway vs. Austin) with your own location to make sure you are seeing reviews from the team that will actually work on your project.
Once you have two or three contractors on your shortlist, request itemized written quotes rather than ballpark estimates. Compare line by line: materials specified, labor scope, warranty terms, payment schedule, and timeline. A quote that is significantly lower than the others is worth scrutinizing rather than celebrating. Ask what is different. Often the difference is in material grade, subcontractor quality, or exclusions buried in the fine print.
Use the BBB complaint record as a final calibration tool, not the first thing you check. Texas Pools and Patios shows 6 complaints over 3 years with zero in the last 12 months. That is actually a healthy sign for a contractor of this scale. What matters is whether the closed complaints show a pattern of the same problem recurring (like billing disputes or post-install abandonment) or whether they look like isolated issues that were resolved. Read the company's response to each complaint, not just the complaint itself.
If you are also evaluating other regional pool and patio contractors during this process, applying the same framework consistently across all candidates makes your comparison meaningful rather than impressionistic. The same principles apply whether you are researching a national brand with local offices or a smaller regional specialist. The goal is always the same: match the review evidence to your specific project type, verify the licensing and insurance independently, and make sure you have everything in writing before a dollar changes hands.
FAQ
How can I tell if a specific texas pools and patios reviews post is really for my San Antonio or Cedar Park project?
Yes, because some review platforms split the same brand into different service areas or use slightly different business names. When you see a good review, confirm it mentions your city or nearby neighborhood, and verify the phone number and address in the listing match the one you are contracting. If the review does not include a service area detail, treat it as lower confidence and rely more on reviews that mention permit handling, timeline, and specific work like plaster, drainage, or electrical scope.
What should I ask about permits before signing a contract in San Antonio?
Ask for the permit number, inspection schedule, and who is responsible for each step (submission, scheduling, and pass/fail corrections). A contractor should also be able to tell you what inspections apply to your scope (shell, plumbing, electrical, and final). If they cannot provide the permit number before work starts, you can assume they are either not pulling it or are leaving you exposed if something fails inspection.
If the contractor does electrical work for a pool, which license detail should I verify?
For any electrical-related outdoor items (lighting, pump wiring, automation, control panels), request the exact Texas license type and the license holder name for that scope. Then verify the license yourself using the TDLR verification tool and confirm it matches what the contractor provides. If they only give general company credentials or cannot provide a license number tied to the electrical portion, that is a red flag even if the pool build reviews look strong.
Do texas pools and patios reviews tell me enough about warranty and insurance?
Yes. Even when the reviews describe good workmanship, you should request proof of coverage like general liability and workers compensation, and ask whether subs are covered under the same policies. Also ask whether the warranty covers both materials and labor, and how long it lasts for plaster, equipment, and drainage components. Reviews rarely distinguish coverage details, so your contract and insurance documents matter more than star ratings.
If I see complaints about leaks or drainage, does that always mean I should avoid the contractor?
Not automatically. A review about delays, drainage work, or leak repair can be normal if the response was timely, documented, and resulted in a lasting fix. The key is whether the reviewer describes a clear cause, a scheduled follow-up, and whether the issue reappeared later. If multiple reviews mention the same problem returning after repairs, treat it as higher risk.
What phrases in texas pools and patios reviews are most predictive of real job quality?
Look for “process” signals that connect actions to outcomes, such as what was discovered, when it was addressed, and what changed in the plan. Then compare whether those signals appear across multiple platforms and multiple months, not just one viral post. Reviews focused only on aesthetics or one-time impressions are useful but not enough to predict performance for complex outdoor hardscape work.
What’s the best way to compare itemized quotes when one contractor is much cheaper?
You should still get written quotes itemized by scope, and make sure each quote includes the same inclusions. Ask for a line showing materials grade (plaster type or deck surface), drainage design elements, and what is included or excluded for equipment hookups. If one quote is significantly lower, require an explanation tied to specific line items, not general statements like “we do it cheaper.”
How should I use older texas pools and patios reviews versus recent ones for patio and deck decisions?
Yes, especially in outdoor projects where problems can surface after weather cycles. Prioritize reviews from roughly the last 18 to 24 months, and specifically weigh comments about cracking, settling, drainage performance, and post-install service. Even a great contractor may have early-life issues, so the response speed and final fix quality is what separates a one-off event from a systemic problem.
What should I do if the star rating is high but the reviews are vague?
Do not select a contractor based only on a high star average. Instead, set a minimum bar for consistent themes, such as communication, adherence to schedule, and how they handle fixes after inspection or construction issues. Then require the contract to reflect those themes with concrete deliverables like start date windows, finish targets, warranty terms, and a payment schedule tied to milestones.
What questions should I ask about drainage and soil preparation that go beyond what reviews say?
Ask for details that relate directly to your site conditions. Request the contractor’s approach to soil prep, grading, slope toward drains, and any moisture mitigation steps under decks or around pool structures. Then compare those answers to the review patterns you find. If reviews mention drainage issues but the contractor cannot explain how they prevent them for your specific layout, that mismatch is a decision point.
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