Northeast Walls and Patios Reviews: Honest Customer Guide

Northeast Walls and Patios, based in Raymond, NH and South Berwick, ME, earns strong marks across verified review platforms, with a 5/5 average on BBB from 16 customer reviews and a perfect 5.0 on Angi. Reviewers consistently praise the crew's workmanship, meticulous cleanup, and competitive pricing. One documented BBB complaint involving a large deposit and a missed project deadline does exist, so this is a company worth hiring carefully rather than blindly. If you're in York County, ME or Rockingham County, NH, they are worth a serious look. If you're further afield, confirm serviceability before you invest time in getting a quote.

At a Glance: Quick Verdict and Top Takeaways

The pattern across verified reviews is consistent: customers get solid craftsmanship, a clean job site, and a crew that communicates well. The one notable complaint on record is serious enough to mention prominently, though the business did respond through the BBB process. More on that below.

Company Profile and Services Offered

Northeast Walls and Patios is a sole proprietorship owned by Edmund (also listed as Edziu) Sentkowski. The BBB records a business start date of August 12, 2021, and the company holds BBB Accreditation earned in April 2024. The business address on the BBB profile is 169 York Woods Rd, South Berwick, ME 03908, while the website contact lists Raymond, NH 03077. This dual-state footprint reflects the company's core service territory straddling the NH/ME border.

The company markets itself as a hardscape and outdoor living specialist rather than a general contractor. Its service list is stone and masonry heavy, which is worth knowing before you call. If you need a composite deck or a vinyl sunroom enclosure, this likely isn't your contractor. But if you want natural stone, pavers, or structural masonry, the service menu is extensive.

• Paver patios (including bluestone and brick)
• Walkways and driveways
• Retaining walls and farmer walls
• Stairs (stone and masonry)
• Stone pillars and veneer work
• Custom stonework and masonry
• Fireplaces and fire pits
• Water features
• Outdoor living design and layout
• Site preparation and drainage (drainage addressed as part of project scope per review evidence)
• Driveways

The company's website also includes a gallery with project photos and videos, including linked WhatsApp and YouTube content, which gives you a reasonable way to assess the quality of their finish work before making contact. If you're comparing contractors, reviewing that gallery against completed projects is a better signal than any marketing copy.

Regional Service Area and How to Confirm Yours

The company website explicitly states its service footprint: York and Rockingham Counties, along with the New Hampshire Seacoast. Named towns include Portsmouth, Kittery Point, Newcastle, Rye, Rye Beach, Hampton, and Hampton Falls. The Nextdoor business page also shows activity with posts dated into early 2025, including a 1,500 sq. ft. patio project post from January 2025, which suggests active local project work in the region.

If you're outside those named towns but still in the general southern NH or southern coastal ME area, the simplest move is to call (603) 395-5691 or email [email protected] and directly ask whether they cover your town before you invest time in a consultation. Don't assume that because a neighboring town is listed, yours is included. Contractors often have soft boundaries based on project size, crew availability, and season.

If you're further north into NH, further into central ME, or anywhere outside that corridor, you'll want to look at other regional contractors. Reviewing other companies active in broader New England, such as those covering New Hampshire's interior counties or Massachusetts, may give you better coverage options. Platforms like this one aggregate regional patio and hardscape contractors by area, which is a faster starting point than searching blind.

What Verified Customer Reviews Actually Show

The review base here is moderately sized for a regional hardscape contractor. Sixteen reviews on BBB at a 5/5 average is a meaningful sample for a sole proprietorship in a market where most small contractors have five reviews or fewer. The Angi listing adds one more verified review. Northeast Walls And Patios, HomeAdvisor (Angi) Profile & Review shows a 5.0 overall rating from one review (Jason B., Mar 2023: "Professional, personable, highly skilled... job was done on time and the area left immaculate.") Northeast Walls And Patios — HomeAdvisor (Angi) Profile & Review. Nextdoor activity adds community-level social proof without formal star ratings. Here's what the patterns tell you.

Themes That Come Up Repeatedly

1. Workmanship quality: Almost every reviewer specifically comments on the quality of the finished stonework, not just that it looks good but that it was done correctly.
2. Cleanup: Multiple reviews independently mention that the crew left the property clean and the yard 'immaculate.' This is a specific and recurring detail, not boilerplate.
3. Project speed: Several reviewers note fast turnaround, including one patio completed in under a week and a hot-tub surround with retaining wall finished in two days.
4. Communication and crew professionalism: Reviewers describe the crew as polite, professional, and personable, with no reports of communication breakdowns in the positive review set.
5. Pricing competitiveness: At least one reviewer explicitly describes the pricing as 'very competitively priced,' which is useful signal in a market where stonework quotes can vary dramatically.
6. Water management and drainage knowledge: Colleen B.'s BBB review specifically calls out the company's knowledge of water runoff and installation technique, which matters a great deal for retaining walls and patio longevity in New England.

What Customers Are Actually Saying: Review Excerpts

Rather than paraphrasing, here are specific verified review excerpts that represent the range of customer experience on record.

William D. (BBB, December 6, 2024): 'Absolutely beautiful patio! It was installed in less than a week and the workmanship was outstanding. They cleaned up very meticulously and left the yard immaculate.' This review is notable because it addresses two of the most common homeowner concerns after a hardscape project: quality of the final product and condition of the yard after the crew leaves.

Colleen B. (BBB, August 22, 2024) highlights something that goes beyond aesthetics: the company's knowledge of water runoff and proper installation technique. She also described the pricing as 'very competitively priced.' For anyone spending significant money on a paver patio or retaining wall in coastal New England, drainage knowledge isn't a nice-to-have. Frost heave and water management are real failure points, and a reviewer calling this out specifically is a credible data point.

C.F. from Acton, ME (company website testimonial): The reviewer describes a project around a hot tub that included a small retaining wall and was completed in two days. The review praises crew politeness, professionalism, and 'meticulous cleanup.' This is a site-hosted testimonial, so treat it accordingly, but the specific project details (hot tub surround, retaining wall, two-day timeline) make it more credible than a generic compliment.

Jason B. (HomeAdvisor/Angi, March 2023): 'Professional, personable, highly skilled... job was done on time and the area left immaculate.' The timing is notable: this is one of the earlier reviews on record, from before the BBB accreditation, and it matches the workmanship and cleanup themes that appear consistently in later reviews.

Review Ratings Snapshot

The BBB review set carries the most weight here given its volume and the platform's verification standards. A 5/5 across 16 reviews with only one complaint filed (which the business responded to) is a reasonably healthy profile for a regional sole proprietorship. The Angi presence is thin in terms of volume, which is common for contractors who don't actively solicit platform reviews. That doesn't discount the rating, but it's why the BBB data is the more reliable anchor.

What Reviewers Praise Most

Here are the strengths that come up across multiple independent sources, not just one platform or one review.

• Workmanship: The quality of finished stonework and masonry is the single most frequently cited strength. This matters because stonework quality affects both aesthetics and structural longevity.
• Site cleanup: Independently mentioned by reviewers on BBB, Angi, and the company site. 'Immaculate' is a word that appears more than once. This is a real differentiator in hardscape work, where heavy material staging can leave yards damaged.
• Project speed: Multiple projects completed in days rather than weeks. A patio done in under a week and a hot-tub retaining wall done in two days are specific data points, not vague efficiency claims.
• Crew professionalism and communication: Reviewers describe interactions as professional and personable, with no reports of crew unprofessionalism or communication gaps in the positive review pool.
• Drainage and site-prep knowledge: At least one reviewer specifically calls out the contractor's technical knowledge of water runoff, which is a meaningful signal for New England hardscape projects where frost and drainage are persistent structural concerns.
• Competitive pricing: Described as 'very competitively priced' by at least one reviewer. Stonework and masonry pricing varies widely in the region, so this is a useful signal when you're collecting multiple quotes.
• Free estimates: Confirmed through the Angi listing, removing the friction of paying for a quote.

Reported Problems and Red Flags

The most significant documented problem is a formal BBB complaint filed May 2, 2025. Northeast Walls and Patios, BBB Complaints (05/02/2025 complaint; business responses 05/23/2025 & 07/09/2025) documents a formal complaint filed May 2, 2025 and business responses dated May 23 and July 9, 2025 Northeast Walls and Patios — BBB Complaints (05/02/2025 complaint; business responses 05/23/2025 & 07/09/2025). The complaint states that a customer paid an $11,000 deposit for a patio project with a completion date of December 20, 2024. As of the complaint filing date, the work had not been completed. The business responded to the BBB on May 23, 2025 and again on July 9, 2025. The complaint is on the public BBB record and is visible to anyone reviewing the company's BBB profile.

This is a serious complaint. A large deposit held for months past a deadline is one of the most common patterns in contractor disputes, and it's worth acknowledging plainly. However, one complaint against a backdrop of 16 positive reviews is not the same as a pattern of fraud. The business's documented responses through BBB also suggest engagement rather than stonewalling, though the resolution details matter and should be checked on the live BBB complaint page before you make a hiring decision.

Outside that complaint, the verified review record does not surface recurring themes around delays, cost overruns, warranty failures, or drainage problems. The absence of a pattern is meaningful, but so is the fact that the review pool is still relatively small. A sole proprietorship with 16 BBB reviews and one formal complaint is a company to vet carefully, not one to avoid outright.

How Northeast Walls and Patios Compares to Other Regional Contractors

If you're doing proper due diligence, you shouldn't stop at one contractor review. Northeast Walls and Patios is a hardscape and masonry specialist in a specific geographic corridor. If your project involves awnings, patio enclosures, or window-and-patio combinations, or if you're outside their service area, you'll want to read reviews for other regional specialists. Companies like All Seasons Windows and Patios and Wenzlick Patio and Awning serve different product categories and may overlap geographically with parts of the Northeast. Central Valley Awning and Patio is another regional operator worth comparing if your project scope extends to shade structures. The review profiles for these companies are covered separately and are worth reading side by side before you finalize who to call. See central valley awning and patio reviews for ratings and customer feedback on their awnings and patio systems. For projects centered on shade structures and exterior enclosures, also read Wenzlick Patio and Awning reviews for another regional perspective. For projects involving gazebos or patio enclosures in California, consult California Redwood Gazebos and Patio Oak Hills reviews for region-specific feedback.

The key distinction with Northeast Walls and Patios is the masonry and stone focus. If your project is primarily paving, retaining walls, or natural stone patios, they're a relevant shortlist candidate for the NH/ME border area. If your project is primarily structural enclosures, screen rooms, or pergola systems with fabric or aluminum components, you'd be better served looking at contractors whose core expertise matches that scope.

How to Hire Them (or Any Hardscape Contractor) the Right Way

The BBB complaint on this company is a useful reminder that large deposits and verbal timelines can become problems even with otherwise well-reviewed contractors. Here's the checklist I'd use before signing anything.

Questions to Ask Before You Sign

1. What is the exact project start date and the estimated completion date, and can both be written into the contract?
2. What is your deposit structure, and what percentage is due at signing versus at project milestones?
3. Can you provide three references from projects completed in the last 12 months, specifically in my town or county?
4. What does the 3-year labor warranty cover specifically, and what is the process for filing a warranty claim?
5. Who will be on-site daily: you personally, a foreman, or a subcontracted crew?
6. How do you handle drainage and grade slope on patio installations, and can you explain your base prep method?
7. Are you licensed and insured in NH and/or ME, and can you provide certificates before work begins?
8. What happens if the project runs over the completion date? Is there a penalty clause?

Documents to Request

• Written contract with project scope, materials list, start date, and completion date
• Certificate of general liability insurance and workers' compensation
• State contractor license number (NH and/or ME, depending on project location)
• Written warranty document (not just a verbal or website reference to the 3-year warranty)
• Itemized estimate with material specifications (stone type, paver brand, base depth)
• Payment schedule tied to project milestones, not upfront lump sums

Steps to Get a Quote and Verify Credentials

1. Call (603) 395-5691 or email [email protected] to confirm your town is in the service area before investing time in a site visit.
2. Request a free on-site estimate (confirmed available per Angi listing) and get the quote in writing with materials and labor broken out separately.
3. Check the live BBB profile at the time of your research to see whether the May 2025 complaint has been resolved and whether any new complaints have been filed.
4. Get at least two competing quotes from other licensed hardscape contractors in the region so you have a pricing baseline.
5. Call two or three of their references and ask specifically about deposit handling, timeline accuracy, and how any post-project issues were resolved.
6. Verify NH or ME contractor registration through the relevant state licensing board before signing.
7. Once you've hired, submit your own verified review here so other homeowners have current data to work with.

Next Steps: Get Your Quote and Share Your Experience

If you're in the York or Rockingham County area and need hardscape work, Northeast Walls and Patios is a legitimate contractor to put on your shortlist. The verified review record is strong, the warranty is documented, and the free estimate removes the first barrier to comparison shopping. The BBB complaint is real and worth factoring in, which is exactly why you ask for milestone-based payment terms and get a written completion date before you hand over a deposit.

If you've already worked with Northeast Walls and Patios, adding a verified review here helps the next homeowner make a better decision. The more current and specific the review data, the more useful this resource becomes for everyone researching contractors in the region.